Site Leader

Fulfillment Center Site Leader

Amazon Pharmacy is an independently operated subsidiary of Amazon, acquired in 2018. Amazon Pharmacy is looking for a Fulfillment Center Site Leader with a strong focus on quality and associate experience. The Site Leader is responsible for all safety, quality, customer experience, budgetary, people development and operations objectives. The Site Leader will lead a team of Operations and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the organization. The successful candidate will continuously improve the efficiency of processes and instill a culture of customer obsession, quality, and best-practice sharing.

Key job responsibilities:

Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their FC to meet and exceed the operating plan.

Responsible for the overall safety, quality, performance and customer experience of the operations.

Will set and clarify requirements and expectations for Operations and Shift Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.

Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

Works closely with support staff (HR, Finance, Facilities, Safety, IT) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

This position will lead and manage 5-10 direct reports and 300+ indirect reports. Responsible for the site's growth and partnering with capacity planning and facilities for all growth workforce management needs. Managing workflow, escalations and effectively delegating across your leadership team. Driving the creation of staffing plans, schedules, quality/process change initiatives, and Lean/Kaizen activities in our fast paced environment. Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within your organization and serving as a role model. Managing and driving the manpower demand plans, schedules, quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan. Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include at all levels of the business- safety of our people, employee engagement, performance leadership, talent & succession and training & development. Implements change and/or develop new processes as required to provide ability to better service Amazon Pharmacy customers, reduce cost to serve and improve contribution.

Basic qualifications:

A completed Bachelor's Degree or 2+ years' Amazon experience. 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment. Ability to obtain pharmacy technician licensure, certification, or state equivalent in the pharmacy's domicile state, if required by the local Board of Pharmacy. Experience with performance metrics, process improvement and Lean techniques. Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations. Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays. Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100. Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize. Able to manage detail, establish root cause and be able to extract and manipulate data. Proven in delivering projects within scope, time, budget and quality. Demonstrated ability to successfully develop others into higher levels of leadership in an organization.

Preferred qualifications:

MBA preferred; Degree in Engineering, Operations or related technical field. Ability to handle changing priorities and use good judgment in stressful situation. Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial. An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills. Interest in long-term career development through assignments in multiple FCs across the nation.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit