HR & Client Services Lead

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

HR & Client Services Lead

Company: Strategic Focus, LLC
Location: Dallas, TX ( Not a Remote Role )
Reports To: Principal / CEO

Position Summary

Strategic Focus, LLC is seeking a highly capable HR & Client Services Lead to support the delivery of HR consulting services across multiple clients while also contributing to internal operational execution, including our education services division.

This role serves as a trusted extension of the Principal, responsible for managing day-to-day HR operations, supporting employee relations processes, and ensuring consistent, high-quality service delivery to clients. The ideal candidate brings a strong HR foundation, sound judgment, and the ability to operate independently within defined parameters, while escalating complex or high-risk matters appropriately.

Key Responsibilities

Client HR Service Delivery

• Serve as a primary day-to-day HR contact for assigned clients, including nonprofits and small to mid-sized organizations
• Execute HR processes including onboarding, offboarding, policy implementation, and compliance tracking
• Draft and support delivery of employee relations documentation (corrective actions, written warnings, PIPs, termination documentation)
• Partner with client leadership to support recruiting efforts, including job postings, screening coordination, and onboarding processes
• Maintain HR documentation, audit readiness, and personnel file integrity across client accounts
• Support implementation of HR best practices aligned with client goals and organizational standards

Employee Relations & Compliance Support

• Conduct initial intake and documentation of employee relations matters, escalating complex situations to the Principal
• Support investigations through fact-gathering, documentation, and coordination
• Ensure compliance with federal, state (Texas), and local employment laws and internal policies
• Assist with policy updates, handbook rollouts, and compliance initiatives

Client Experience & Operations

• Ensure consistent, high-quality service delivery across all client engagements
• Track deliverables, deadlines, and ongoing HR initiatives for assigned clients
• Support development and refinement of internal SOPs, templates, and service models
• Maintain strong, professional relationships with client stakeholders

Internal Operations Support

• Support operational execution of Strategic Focus Educational Services, including:
  • Tutor onboarding and documentation compliance
  • Scheduling coordination and communication
  • Tracking attendance, deliverables, and reporting requirements
• Assist with process standardization and administrative workflows across service lines
• Support internal projects, reporting, and operational improvements as needed

Decision-Making & Escalation Framework

This role is designed to own execution and provide recommendations , while partnering closely with the Principal for higher-level decisions.

Independently Handles:

• Routine HR operations and documentation
• Recruiting coordination and onboarding processes
• Standard employee relations documentation (drafting and coordination)
• Client communication on routine HR matters

Escalates to Principal:

• Termination decisions and high-risk employee relations matters
• Formal investigations and sensitive complaints
• Organizational restructuring or strategic workforce decisions
• Board-level or executive advisory situations

Qualifications

Required:

• 2–4+ years of progressive HR experience (HR Generalist, HRBP, or similar)
• Strong working knowledge of employee relations, HR compliance, and HR operations
• Experience supporting multiple stakeholders or client groups
• Excellent written and verbal communication skills
• High level of professionalism, discretion, and sound judgment
• Strong organizational skills with the ability to manage multiple priorities

Preferred:

• Experience supporting nonprofit organizations or mission-driven environments
• Familiarity with HRIS systems (APS, Paycom, or similar)
• Experience in consulting or multi-client environments
• Exposure to education, workforce development, or program operations

Key Competencies

• Judgment & Discretion: Ability to navigate sensitive HR matters appropriately
• Execution Excellence: Strong follow-through and attention to detail
• Client Service Orientation: Professional, responsive, and solutions-focused
• Adaptability: Comfortable working across diverse clients and service lines
• Process Discipline: Ability to build and follow structured workflows
• Communication: Clear, professional, and confident in both written and verbal formats