Resident Experience Coordinator

SUMMARY OF JOB:

The Household Coordinator has the primary responsibility of enhancing the resident's quality of life and working closely with the Nursing Coordinator to effectively manage the household by providing leadership and vision. The Household Coordinator has overall responsibility for the non-clinical functions of the household. The Household Coordinator works closely with the Nursing Coordinator to ensure regulatory compliance, nurture a resident-directed culture, strengthen the ability of the household to grow as a separate effective household and promote individual and team learning. The Household Coordinator works cooperatively with residents, coworkers, families, visitors and volunteers to create a positive and pleasant environment for each household.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide leadership by serving as a role model for the Portrait of a Villa Employee, maintaining professionalism, supporting a learning environment, collaborating with other Household Coordinators, and mentoring and guiding other household members.
• Mentor other Household Coordinators in his/her area of expertise, as needed.
• Create and maintain a sense of welcome and a sense of home by continually ensuring that all practices support a person-centered environment.
• Work in partnership with the Nursing Coordinator to develop and maintain a quality work team that will best support the needs of the residents by:
  1. Recruiting and selecting staff for the household
  2. Scheduling staff appropriately to ensure that the household has adequate coverage to provide the care and services that the residents require
  3. Promoting empowerment of team members
  4. Monitoring team member performance and providing feedback through coaching, counseling and timely performance evaluations
  5. Building support and rapport among team members
  6. Developing and participating in team problem solving methods
  7. Celebrating individual and team success
  8. Sourcing outside resources for the household as needed (e.g. maintenance)
• Enhance relationships in the household through shared activities of living; promote compassionate services among the team by offering emotional and psychological support to all, and evaluating the successes and needs of the household.
• Complete annual compliance and HIPAA training and exhibits behavior as set forth by the Code of Compliance in the performance of their duties.
• Adhere to the Organization's Policies and Procedures regarding the Compliance Program of the organization and is timely in reporting any possible concerns.
• Follow all local, state and federal regulations as they pertain to their position.
• Adhere to the Organization's Policies and Procedures covering Privacy and Security in the Compliance with HIPAA regulations.
• Attend monthly in-services as required.
• Perform other duties assigned as related to the essential functions of the position.

STANDARDS OF EXCELLENCE

STANDARD

EXPECTATION

Spirit of Unity and Teamwork

Willing to assist and support co-workers; flexible to a change in work assignment; participate in team meetings; value the contributions of all and include all in decisions that will affect them.

Respect

Recognize the dignity and value of each person; appreciate, embrace and celebrate diversity; speak to others and about others in a kind manner; respond to and give direction with emotional control; maintain privacy and confidentiality in personal matters; always knock on the door before entering a room; treat the property of others carefully and responsibly.

Spirit of Hospitality and Relationship Building

Greet each person I meet; welcome new residents, families and co-workers; courteous and friendly in manner; build positive relationships.

Communication

Listen attentively to others and respond respectfully; share important information with those that need to know; address concerns with the appropriate persons and work with them together to resolve the concerns.

Responsibility, Sense of Ownership and Stewardship

Assumes responsibility for the Villa's reputation; open to new ideas and new approaches to the job.

Compassionate Care and Service

Respond to residents needs in a timely manner; take time to speak with family members; give timely feedback to persons who express concerns; foster a healing environment within the Villa community

EDUCATIONAL REQUIREMENTS:

• Minimum Bachelor's Degree or equivalent combination of degree and certifications.

EXPERIENCE/KNOWLEDGE/SKILLS:

• Knowledge of regulations and guidelines for long term care as appropriate
• Experience using computer systems such as Microsoft Office
• Knowledge of management practices and procedures
• Experience supervising staff preferred
• Ability to interact with staff on all levels.

• Completion of cross training for life enrichment, housekeeping, and laundry as required
• Completion of cross training for household homemaking, including food service and food handling (ServeSafe or equivalent) desired

• Experience in working in the field of long term care with the aging population preferred.
• Understand needs of an aging population.
• Commitment to person-directed principles and values
• Commitment to supporting a resident's independence, autonomy, and honoring their decision-making capability within the constraints of their cognitive and/or physical decline.
• Flexibility to adapt to a changing environment.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

• Moderate to heavy physical effort
  1. Lift/carry up to 50 lbs.
• Balance of sedentary/mobility work
  1. Frequent kneeling/stooping/crouching/reaching/bending
  2. Frequently moves/lifts supplies or equipment
  3. Frequently transfers and repositions residents
• Ability to communicate verbally
• Reading/seeing/writing requires far and near visual acuity, field vision, and color vision to read written communications
• Must be able to write legibly

Eye-hand coordination and finger dexterity to perform the duties of a Household Coordinator

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