Service Advisor - Cadillac of Las Vegas

Service Advisor - Cadillac of Las Vegas in Las Vegas, NV at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Cadillac of Las Vegas is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we’re doing here and would love to tell you about our opportunities!

Salary: $70,000 to $75,000

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

As a Service Advisor , you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers’ concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Preferred

• At least 2+ years experience as a Service Advisor in a high volume dealership setting.
• Experience with Cadillac or other luxury brand.
• Dealer Advisor and Sales experience a plus.
• Excellent CSE and Hours per RO.
• Experience using and working with CDK.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast‑paced environment.
• Excellent organizational and time‑management skills.
• Familiarity with service department operations and procedures.

Required

• All applicants must be authorized to work in the USA.
• Valid Driver’s License and good driving record.
• All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Compensation

• $70,000 to $75,000 +
• Draw plus commission
• Meeting and exceeding sales and company goals

Schedule

• Full Time
• Monday through Saturday availability
• Sundays off

All your information will be kept confidential according to EEO guidelines.