Patient Intake Specialist

Patient Intake SpecialistThis position is located at the Absentee Shawnee Tribal Health Programs Shawnee Clinic, in Shawnee, Oklahoma. The Clinic is an outpatient multi-disciplinary clinic established and managed by the Absentee Shawnee Tribe of Oklahoma. The purpose of this position is to provide technical and clerical duties and provide support to Medical Record and Health Information staff of the assigned facility. Incumbent interviews patient to obtain pertinent data and information for insurance and billing purposes, updating records data integrity, etc. Primary duties include patient registration, scheduling new appointments; instructing and assisting patients with regard to completing documentation and procedures; answering and directing all phone calls, maintaining a professional and confidential working environment.Responsibilities & DutiesOperate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.Assist clients to complete and update forms for the Patient Registration system by obtaining pertinent patient registration information through interview, electronic, or mailed correspondence prior to receiving services; when possible, input data simultaneously during the interview.Assess client understanding of Patient Registration process to determine appropriate response to patient questions and applications and communicates appropriate information needed to patient eligibility process.Enter, update, and verify all alternate resource date necessary for patient and third party payers; verifies insurance coverage, obtains signature for file on forms for alternate resources.Schedule appointments, and maintain and update appointment calendars.Transmit information or documents to customers, using computer, mail, or facsimile machine.Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Enter client data into the appropriate database; maintains accurate files, and organizes data.Conduct self in accordance with AST administrative manual.Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations.Perform other related duties as assigned.Education Requirements and QualificationsHigh School Graduate or GED Equivalent.At least three years of clerical, secretarial, or medical office experience preferred.Completion of a program or training in Medical Office Technology or a related field preferred.Culturally sensitive to Native Americans, working experience preferred.Knowledge, Skills and AbilitiesSkill in using a computer and knowledge of software to access and interpret patient data.Ability to communicate effectively with clients, visitors, and staff.Self-motivated, have the ability to prioritize work tasks and be creative with projects.Good organizational skills.Must have a valid Oklahoma Driver's License.Must be able to pass a background check and drug test.Physical Requirements and Working ConditionsMust be able to sit, stand, stoop, bend or kneel for long periods of time.Sitting or standing or walking for long period of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking hearing and visual acuityFrequent lifting (up to 15 lbs)Occasional lifting (up to 30 lbs)The Absentee Shawnee Tribe of Oklahoma (AST) is committed to Equal Employment without regard to race, religion, color, gender, national origin, age, disability, or sexual orientation. However, in accordance with the Indian Preference Act (Title 25 U.S. Code 472 and 473) preference in filling vacancies are given to qualified Indian candidates. AST will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and its amendments.