Student Success Coach

About The University Manhattan University is nestled in the historic neighborhood or Riverdale , close to dozens of restaurants and shops as well as Van Cortlandt Park , and is only 35 minutes from midtown Manhattan. Manhattan University is nationally ranked and offers degree programs in the arts, business, education, engineering, and science. The University has approximately 2,900 full and part-time undergraduate and graduate students enrolled in over 50 fields of study. It is committed to excellence in teaching a diverse student body and preparing students for successful careers and fulfilling lives. We are committed to creating an inclusive environment where all employees and faculty members can thrive personally and professionally. About The University Manhattan University is nestled in the historic neighborhood or Riverdale , close to dozens of restaurants and shops as well as Van Cortlandt Park , and is only 35 minutes from midtown Manhattan. Manhattan University is nationally ranked and offers degree programs in the arts, business, education, engineering, and science. The University has approximately 2,900 full and part-time undergraduate and graduate students enrolled in over 50 fields of study. It is committed to excellence in teaching a diverse student body and preparing students for successful careers and fulfilling lives. We are committed to creating an inclusive environment where all employees and faculty members can thrive personally and professionally. Position Description The Success Coach provides holistic, student-centered support that promotes academic achievement, personal development, career readiness, and timely progression toward graduation. Through individualized coaching, reflective practice, academic planning, intentional goal setting, and engagement with the University’s Pathways Center competencies and milestones, the Success Coach empowers students to become active participants in shaping their academic, professional, and personal development throughout their undergraduate experience. Three (3) Success Coach positions are available under this posting, each supporting an assigned caseload of students within one of the following schools: the O'Malley School of Business, the School of Engineering, or the Kakos School of Arts and Sciences. Responsibilities are the same across all three positions; each Success Coach's specific caseload and school-based partnerships will be determined by their supervisor, the Director of Advising/Success Coaching. Working collaboratively with the Pathways Center team, faculty advisors, academic departments, and campus partners, the Success Coach serves as the primary point of contact for an assigned caseload of students within their assigned school, guiding them through academic planning, connecting them with institutional resources and high-impact learning experiences, and supporting informed decisions that foster student success, engagement, and lifelong learning. The Success Coach fosters a culture of reflection, exploration, and student ownership by helping students intentionally connect their academic experiences with career aspirations, personal growth, and the University's Lasallian commitment to educating the whole person. Job Responsibilities Success Coaching Serve as the primary Success Coach for an assigned caseload of undergraduate students within their assigned school, providing individualized coaching to assist students in establishing academic, personal, and career goals. Guide students through degree planning, registration planning, DegreeWorks audit interpretation, course sequencing, academic policy navigation, and timely progression toward graduation while collaborating with faculty advisors and academic departments. Coordinate timely referrals and maintain ongoing communication with students and campus partners to ensure connection to academic, wellness, accessibility, financial, and other student support services such as Registrar, Financial Aid, Counseling, Academic Success, and Specialized Resource Center. Facilitate structured student reflection, individualized goal setting, and coaching conversations that encourage students to take ownership of their academic, professional, and personal development. Employ a strengths-based coaching approach to promote student persistence, engagement, career assessments, and timely degree completion while administering and interpreting career assessment tools to help students identify their strengths, interest, values, and future pathways. Assist students in identifying barriers to success and connecting them with appropriate campus resources and support services. Career Preparation Guide students through career exploration, internship preparation, graduate and professional school planning, and career decision-making using evidence-based coaching practices and career development resources. Maintain accurate advising documentation, degree planning records, coaching notes, and student action plans using University systems and established advising practices. Facilitate workshops, group coaching sessions, and developmental programming that respond to the needs of the assigned academic school while promoting academic success and career readiness. Encourage participation in experiential learning opportunities both on and off campus. Serve as the primary liaison between the Pathways Center, their assigned school, faculty advisors, and specialized programs to strengthen academic planning, curriculum pathways, and coordinated student support. Coach students in the development of resumes, cover letters, LinkedIn profiles, interviewing, networking, job search strategies, and effective utilization of MU's Handshake platform. Support students in developing individualized career action plans aligned with their academic program, professional aspirations, and discipline-specific career pathways. Collaboration And Resource Coordination Partner with faculty advisors, academic departments, and campus partners to support student success through proactive communication, coordinated referrals, collaborative problem-solving, and timely follow-up for students requiring additional assistance. Monitor student engagement, reflection survey results, Pathways competencies, academic progress, and career readiness outcomes. Utilize student success technologies (Banner, DegreeWorks, Starfish), career management platforms to manage caseloads, maintain accurate advising documentation, monitor student progress, and prepare timely reporting. Represent the Pathways Center by actively participating in University committees, cross-functional initiatives, orientation programs, Welcome Weekend, First-Year Experience activities, Honors Program events, commencement-related activities, and other student engagement initiatives. Availability to support selected evening and weekend programs is expected. Requirements Bachelor's degree from an accredited institution (Master's degree preferred). Two (2) years of experience in student success, academic advising, career services, counseling, coaching, higher education, or a related field. Experience supporting students in the relevant disciplines of the assigned school is preferred. Demonstrated ability to build supportive relationships with diverse student populations. Knowledge of student development, academic advising, and career development theories and practices. Demonstrated ability to learn and effectively utilize the University's enterprise student information system (Banner or comparable enterprise system preferred) and related student success and CRM technologies to support academic planning, student records, caseload management, and student success initiatives. Experience facilitating workshops, presentations, or student programming. Strong written, verbal, interpersonal, and presentation skills are required. Advanced proficiency with Microsoft 365 applications, including Word, PowerPoint, Outlook, Teams, and working knowledge of Excel. Experience utilizing LinkedIn and other professional networking resources. Ability to learn and effectively utilize emerging technologies, including student success platforms, and career management systems. Manhattan University is an E-Verify employer Founded Founded in 1853, Manhattan University is an independent Catholic Lasallian institution located in Riverdale, NY that embraces students of all faiths, cultures, and traditions. The mission of the University is to provide a dynamic student-centered educational experience that prepares graduates for lives of personal development, professional success, civic engagement, and service to their fellow human beings. We expect our faculty, administration, and staff to be knowledgeable about our mission and to make a positive contribution to the mission. Manhattan University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, creed, color, sexual orientation, military status, sex, disability, marital status, partnership status, pregnancy, caregiver status, domestic violence victim status, gender identity or expression, arrest or conviction record, criminal history, credit history, national origin, alienage or citizenship status, unemployment status and salary history. Manhattan University values and celebrates diversity and is committed to providing an inclusive environment for all employees. All interested, qualified persons are encouraged to apply. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr Manhattan University