Front Desk Agent

Guest Experience Specialist/Front Desk Agent

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

Job Summary

Front Desk Agent/Guest Experience Specialist are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Essential Job Responsibilities:

• Handle requests for information, mail and messages in an efficient and courteous manner.
• Answer guest inquires about hotel service facilities and hours of operation.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates, packages and special promotions; be familiar with all in-house groups
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
• Maintain an up-to-date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.

Required Qualifications:

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays.