Logistics Operations Associate II (Rotating 2-2-3 shift schedule, 5:00 AM-5:00 PM)

Niagara Logistics Operations Associate II

At Niagara, we're looking for team members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our team members.

Logistics Operations Associate II

Logistics Operations Associate II are responsible for the execution of logistics occurring in one of Niagara's designated geographic Supply Chain regions. This role is heavily focused on coordinating all logistics related activities that occur once a shipment is planned and scheduled to ship to/from customers or Niagara/3PL warehouses. The Regional Logistics Operations team supports logistics needs for both internal and external customers such as Niagara shipping offices/warehouse staff, Customer Service, Production/deployment planning, Sales and Carriers.

Essential Functions

• Daily communication/coordination with plants/3PLs related to the flow of shipments in/out of facilities including issue resolution and solutions
• Dock Schedule Appointment Management of all Niagara facilities in the region
• Execution of RMAs end to end including claims being filed
• Trouble shooting system issues impacting orders that need to ship
• Experienced with WMS (E80, Manhattan, TMS (OTM) and EBS
• General exception management and issue resolution
• Escalation to leadership team when appropriate
• Provide overflow support to Execution Support team as needed
• Carrier Pick-Up Appointment changes and coordination
• Order/Shipment Source Location changes and coordination
• Tracking critically identified shipments with ability to provide truck status to customer service representatives in a timely manner
• Building and maintaining relationships with key relevant parties for designated region:
• Niagara plant teams (including leaders i.e. Supervisors and DC managers)
• Core carriers that service the region
• Customer Service team members
• Production scheduler/ planning team
• Logistics Procurement
• Collaborating with cross functional supply chain team to resolve issues and provide logistics related solutions
• Working with Logistics Operations Supervisor to develop processes and standards for communication between all impacted parties and the execution team
• Reporting on regional team metrics
• Working with Supervisor to maintain critical job relevant SOPs
• Identifying and developing solutions for improvements in process and communication between departments
• Training and providing support for new employees
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications:
• 2 Years Experience in Field or similar manufacturing environment
• 2 Years - Experience in Position
• 0 Years Experience managing people/projects

*experience may include a combination of work experience and education

• Preferred Qualifications:
• 4 Years - Experience in Field or similar manufacturing environment
• 4 Years Experience working in Position
• 2 Years Experience managing people/projects

*experience may include a combination of work experience and education

Competencies

This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
• Makes safety the number one priority
• Keeps alert for safety issues and escalates immediately
• Effectively prioritizes tasks based on department goals
• Shows respect to others and confronts interpersonal issues directly
• Prioritizes resolution of customer issues effectively
• Responds promptly and honors commitments to internal and external customers
• InnovACT
• Makes recommendations to continuously improve policies, methods, procedures, and/or products
• Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
• Increases performance through greater efficiency
• Find a Way
• Seeks to develop technical knowledge through learning from other experts
• Understands interdepartmental impact of individual decisions and actions
• Seeks solutions rather than placing blame
• Empowered to be Great
• Consistently looks for ways to improve one's self through growth and development opportunities
• Communicates clearly and promptly up, down, and across
• Communicates effectively to manage expectations

Education

• Minimum Required:
• High School Diploma

• Preferred:
• Bachelor's Degree in Business, related field, or equivalent work experience.

Typical Compensation Range

Pay Rate Type: Hourly$24.59 - $32.58 / Hourly

Benefits

Our Total Rewards package is thoughtfully designed to support both you and your family:

• Paid Time Off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
• Tuition reimbursement, college savings plan and scholarship opportunities
• And more!