Director of Health Plan MLTSS Applications

Director of Health Plan MLTSS Applications

The Director leads IT teams in executing projects and managing operations to support the organization's business strategy and technology roadmap. This role oversees the design, development, and maintenance of software solutions and applications that enable health plan operations while ensuring compliance with healthcare regulations. Responsibilities include managing application development, system configuration, integration services, and user support to maintain data accuracy, security, and operational efficiency. Additionally, the position supports testing, deployment, maintenance, and enhancements to improve member experience and facilitate effective communication.

Essential Functions

• Manage team capacity by effectively assigning tasks and aligning work efforts, while seeking additional resources when necessary and maintaining control over project budgets.
• Plan projects and coordinate work efforts in collaboration with business stakeholders and cross-functional teams to ensure alignment with organizational goals.
• Oversee the quality of project delivery by monitoring progress, ensuring successful go-live execution, and addressing operational issues until full resolution is achieved.
• Develop and maintain strong relationships with business partners, providing strategic input into roadmaps, vendor selection processes, and overall contract management.
• Ensure continuous communication and collaboration across all involved parties to support timely decision-making and successful project outcomes.

Additional Responsibilities

• Manages a sub-function within IS&T that may include multiple teams led by managers and/or supervisors. Recommends operational plans and strategies that will directly impact the achievement of overall functional results. Manages the execution of strategies established by functional leadership. Work requires a high degree of responsibility for resources, and frequently influences business decisions made by functional leadership. Typically has budget or P&L accountability for sub-function managed.
• Responsible for making significant improvements of processes, systems or products to enhance performance of job area. Problems and issues faced are numerous and undefined, where information is typically difficult to obtain. Problems are difficult and frequently complex and typically impact multiple job areas or specialties. Conducts extensive investigation to understand the root cause of problems. Problems are typically solved through drawing from prior experience and analysis of issues. Frequently executes complex tasks to enhance simplicity and standardization across Jefferson.
• Communicates with parties within and outside of own job area, and typically has responsibilities for communicating with external parties, which may include customers or vendors. Works to influence others to accept job area's view/practices and agree/accept new concepts, practices and approaches. Requires ability to communicate with and influence senior leadership regarding matters of significant importance both within IS&T and across Jefferson. May conduct briefings with senior leaders within IS&T. May at times be required to negotiate regarding operational issues.

Qualifications

Education - Required

• Bachelor's Degree in related field

Experience - Required

• 10 years related work experience

Values and Habits

Put People First

• Put People First: Create a safe environment where all colleagues feel supported and motivated to be their best at work.
• Build relationships: Build belonging, empathy, and collaboration.
• Engage with grace: Assume positive intent and share your perspective thoughtfully.
• Create moments: Affirm and acknowledge the contributions and efforts of others.

Do What's Right

• Do What's Right: Focus on how we work most effectively to get the best results.
• Prioritize What Matters: Clarify what's most critical and why.
• Align on Expectations: Translate priorities into agreed upon accountabilities and outcomes.
• Act with integrity: Behave ethically and honestly in all interactions and business practices.

Pursue Excellence

• Pursue Excellence: Focus on learning and growth.
• Look and Listen: Explore new ways of working and stay curious by learning from others.
• Innovate with Intent: Try new ideas that support organizational priorities.
• Value Lessons Learned: Acknowledge progress and insights that come from striving to improve.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University Hospitals, Inc.

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America