Group Air Support Coordinator

Job Description

Job Description

Collette is seeking a detail-oriented and collaborative Group Air Support Coordinator to join our growing Air team. This hybrid role is based at our headquarters in Pawtucket, RI. 

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. Collette is all about people. So, what are you waiting for?  Your journey starts here.

Position Summary

Reporting to the Group Supervisor - Air Operations, the Group Air Support Coordinator will play a key role in ensuring Group Air reservations are accurately booked and aligned with guest expectations and tour requirements. This position supports the Group Air teams and Supervisor by assisting with daily tasks to maintain a smooth and efficient workflow.

Primary Functions:

• Assist Group Air Specialists with queue management and securing guest seat assignments.
• Perform quality checks on Group Air reservations after seat reduction dates and as needed.
• Action airline schedule changes promptly. Assist with protecting passengers when changes no longer meet minimal connection times and/or time restrictions on the tour package booked. 
• Support Quality Control Air Coordinator(s) when necessary.
• Assist with fulfillment of Group Air requests across all office locations.
• Participate in special projects and other duties as assigned by the VP Air and Logistics, Air Operations Manager, Supervisor, or Airline Contracting and Pricing Manager.
• Maintain a clean, organized, and safe work environment in accordance with company standards and policies.

Knowledge and Skills:

• Bachelor’s degree preferred (educational assistance available through approved programs).
• Minimum of 2 years of relevant experience in a related field.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Familiarity with, or willingness to learn, air operations, quality control procedures, and reporting documentation standards.
• Strong verbal and written communication skills.
• Ability to create, compose, and edit professional written materials.
• Effective team player with the ability to work collaboratively across diverse teams and departments.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Demonstrated problem-solving and analytical thinking capabilities.
• Ability to plan and structure work to maximize efficiency and productivity.
• Commitment to fostering a cooperative and positive work environment.
• Embraces a mindset of curiosity and continuous learning, actively exploring and leveraging AI and other emerging technologies to improve processes, elevate content, and drive efficiency 

Compensation & Benefits

We believe in taking care of our team—inside and outside of work.

The pay range for this position is 18.00 - 20.00 per hour.

What We Offer:

• Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving

• Time Off: Generous PTO, paid holidays, and your birthday!

• Volunteer Time: Paid hours to give back to causes you care about

• Financial Security: 401(k) with company match

• Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program

• Career Growth: Tuition reimbursement to help you level up your skills