Meditech Technical Support Analyst

Meditech Technical Support Analyst

The Meditech Technical Support Analyst is responsible for providing technical and operational support for Meditech EHR systems, including 6.0, Magic, and Client/Server platforms. The role includes troubleshooting issues related to system performance, end-user connectivity, printing, faxing, interfaces, and server management. The analyst collaborates with clinical, administrative, and IT infrastructure teams to ensure uninterrupted operation of Meditech environments.

Key Responsibilities:

• System Administration & Technical Support
• Provide Level 2 and Level 3 technical support for Meditech 6.0, Magic, and Client/Server systems.
• Monitor and maintain Meditech application servers, database servers, and domain controllers.
• Troubleshoot user access issues, session timeouts, and connection failures.
• Perform system upgrades, patches, and environment refreshes as per Meditech and IT standards.
• Coordinate with Meditech vendor support for issue escalation and resolution.
• Printer & Fax Management
• Server & Infrastructure Support
• Integration & Interfaces
• User & Environment Support
• Documentation & Compliance

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3–7 years of experience supporting Meditech systems (6.0, Magic, or Client/Server).
• Strong knowledge of Meditech background processes, dictionaries, and configuration utilities.
• Experience with printer/fax setup in hospital environments.
• Familiarity with HL7, TCP/IP networking, and Windows Server administration.
• Understanding of SQL, Citrix, and Active Directory a plus.
• Preferred Skills:
• Experience with Meditech modules such as ADM, LAB, PCS, and PHM.
• Familiarity with virtualization (VMware/Hyper-V).
• Knowledge of healthcare data privacy and compliance standards.
• Excellent troubleshooting, documentation, and communication skills.

This is a remote position.

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