Field Service Technician

Field Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

As a Field Technician, you will support the installation, startup, commissioning, maintenance, and repair of Flygt submersible wastewater pumps and associated control panels at customer sites. You will work directly with customers while performing preventative maintenance, troubleshooting equipment issues, and providing reliable service solutions.

This role is ideal for someone who is mechanically and electrically inclined, enjoys troubleshooting, and wants to build a career supporting critical water infrastructure.

What You'll Do

• Perform preventive maintenance, inspections, and repairs on submersible wastewater pumps.
• Troubleshoot mechanical, hydraulic, and electrical issues on pumps and control panels.
• Read and interpret basic electrical schematics and wiring diagrams.
• Assist with equipment startups, commissioning, and emergency service calls.
• Operate and maintain a company service truck equipped with a crane and outriggers.
• Safely operate shop equipment, including forklifts and overhead cranes.
• Utilize company-provided hand and power tools to complete service work.
• Document service activities accurately using Xylem's work order management system.
• Maintain a clean, organized, and safe work environment while following company and customer safety procedures.
• Provide professional customer service and communicate effectively with customers on-site.
• Work collaboratively with teammates while also being able to complete assignments independently.

Travel Requirements

• Daily local travel is required.
• Overnight travel up to 50%, depending on location and business needs.

Company Vehicle Requirements

Candidates operating a company vehicle must successfully complete applicable pre-employment driving requirements, including:

• Motor Vehicle Report (MVR)
• Driver Application and Disclosure forms
• Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Road Test (if required)
• Valid Driver's License
• Medical Certificate (if applicable)
• Driver Statement of On-Duty Hours (when applicable)

Qualifications

Education

• High school diploma or GED required.

Experience

• 02 years of technical work experience preferred.
• Experience with mechanical equipment, electrical systems, pumps, industrial equipment, automotive, diesel, HVAC, or related technical fields is a plus.

Skills

• Strong mechanical and electrical aptitude.
• Ability to troubleshoot and identify equipment issues.
• Ability to understand technical information and communicate findings clearly.
• Basic computer skills, including Microsoft Office and mobile devices.
• Strong communication and customer service skills.
• Ability to work safely in industrial and customer environments.

Work Environment

This position is performed primarily outdoors at customer locations and in industrial shop environments. Personal Protective Equipment (PPE) is required.

The role may involve exposure to:

• Industrial equipment and machinery
• Wet environments and wastewater
• Hazardous materials
• Loud noise
• Various weather conditions

Physical requirements include:

• Standing, walking, bending, climbing, and lifting up to 50 pounds
• Driving throughout the workday
• Working occasional overtime
• Traveling as business needs require

Benefits

• 4 weeks of Paid Time Off (PTO) for hourly employees
• Medical, Dental, and Vision coverage
• 401(k) with company contributions
• Paid parental leave
• Tuition reimbursement
• Employee Assistance Program
• Volunteer opportunities through Xylem Watermark
• Career development and technical training opportunities

Compensation

Pay Range: $30-33 per hour

Starting pay is based on experience, skills, education, and work location. New hires are typically brought in below the top of the pay range.

Why Join Xylem?

At Xylem, you'll join a team committed to innovation, sustainability, and making a meaningful impact on communities around the world. We foster an inclusive workplace where diverse perspectives are valued and employees are empowered to grow through professional development, training, and career opportunities.

Xylem is proud to be an Equal Opportunity Employer. We are committed to providing equal employment opportunities and reasonable accommodations for qualified individuals with disabilities. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation