Warehouse Manager

Job Description

Job Description

General Responsibilities

The Warehouse Manager is responsible for planning, directing, and managing warehouse operations, including receiving, storage, inventory control, order fulfillment, shipping, and transportation coordination. This position ensures safe, efficient, and accurate operations while meeting customer requirements, controlling operating costs, and developing a productive warehouse team.

Specific Job Duties

• Manage daily warehouse operations, including receiving, unloading, storage, picking, packing, labeling, loading, and shipping.
• Develop operational plans and establish priorities to meet customer requirements, shipment deadlines, and business objectives.
• Lead warehouse supervisors, team leads, and warehouse personnel, ensuring clear responsibilities and accountability.
• Plan staffing levels, work schedules, and assignments based on workload, customer demand, and operational needs.
• Coordinate employee selection, onboarding, training, performance evaluations, and corrective actions in partnership with Human Resources.
• Monitor labor utilization, overtime, supplies, and other operating expenses to support established budgets.
• Establish and monitor key performance indicators, including inventory accuracy, order accuracy, productivity, on-time shipments, and safety performance.
• Maintain accurate inventory records through cycle counts, physical inventories, and timely investigation of discrepancies.
• Ensure company and customer inventory, equipment, property, and other assets are properly accounted for, protected, and secured.
• Coordinate inbound and outbound transportation with carriers, customers, and internal departments to support timely and cost-effective deliveries.
• Resolve receiving and shipping discrepancies, freight damage, shipment delays, and other operational issues.
• Maintain accurate warehouse transactions and documentation using the applicable warehouse management or inventory system.
• Develop, implement, and improve standard operating procedures to increase efficiency, accuracy, and service quality.
• Promote a safe working environment through employee training, routine inspections, incident follow-up, and enforcement of company safety procedures.
• Ensure material handling equipment is operated by trained and authorized personnel and that inspections and maintenance are completed.
• Maintain warehouse organization, housekeeping, storage practices, and effective use of space.
• Coordinate with customers, management, and internal departments to communicate operational status and resolve service concerns.
• Support operational audits and ensure required records are accurate, complete, and available.
• Oversee Foreign-Trade Zone (FTZ) activities, when applicable, in coordination with designated compliance personnel.
• Identify capacity, staffing, equipment, and process improvements needed to support new projects and business growth.
• Perform other related duties as assigned.

Requirements

• Bilingual 
• Minimum five years of warehouse/distribution experience including at least two years in a supervisory or management role, or Bachelor's degree in logistics, supply chain management, business administration, or a related field and warehouse/distribution experience
• Experience overseeing receiving, shipping, inventory control, and warehouse personnel.
• Strong leadership, planning, problem-solving, and communication skills.
• Ability to manage competing priorities and adjust resources to changing workloads.
• Experience using warehouse management systems, inventory software, and Microsoft Office.
• Ability to review operational reports, monitor performance indicators, and implement corrective actions.
• Knowledge of warehouse safety practices and material handling procedures.
• Strong customer service skills and ability to work effectively with customers, carriers, and internal departments.
• FTZ experience preferred, if applicable to the operation.

Sales and Business Development Experience

• Experience in sales, business development, or account management within warehousing, distribution, transportation, or third-party logistics.
• Demonstrated ability to identify prospective customers, develop qualified leads, prepare proposals, negotiate commercial terms, and close new business.
• Ability to learn and evaluate warehouse operations, including workflows, available capacity, staffing, equipment, and service capabilities, to identify business opportunities and operational needs.
• Experience analyzing service revenue, operating costs, space utilization, and labor requirements to identify profitable services and prioritize sales efforts.
• Ability to develop pricing proposals that reflect customer requirements, operating costs, available capacity, and company profitability objectives.
• Strong relationship-building, communication, negotiation, and customer service skills, with the ability to grow existing accounts and attract new customers.

Responsibilities: Warehouse Sales and Business Development  

• Develop a thorough understanding of warehouse operations, service capabilities, operating costs, available capacity, and resource limitations to determine which services to promote and which customers to target.
• Evaluate revenue and profitability by service and customer to identify the business opportunities that provide the greatest value to the warehouse.
• Identify staffing, equipment, space, system, and process improvements needed to support new customers or expand existing services, and present recommendations to management.
• Develop and execute a sales plan aligned with warehouse capabilities, available capacity, and company revenue and profitability goals.
• Identify potential customers through market research, networking, referrals, and cold calling, and maintain a pipeline of qualified opportunities.
• Contact prospects by phone, email, video meetings, and in-person visits to understand their storage, handling, distribution, and related logistics needs.
• Present warehouse services and develop solutions that match customer requirements with operational capabilities.
• Prepare pricing proposals and quotations in coordination with management and internal teams to ensure accurate scope, competitive pricing, and appropriate profit margins.
• Negotiate pricing, service terms, and agreements within established approval guidelines, and obtain the documentation required to begin service.
• Coordinate customer onboarding with the warehouse team to ensure commitments are clearly communicated, properly resourced, and consistently fulfilled.
• Maintain and grow existing customer relationships by identifying additional service opportunities, addressing concerns, and coordinating timely resolution of service issues.
• Track sales activity, proposals, new accounts, revenue, and profitability against established goals, and provide regular progress updates to management.

Working Conditions

Work is performed in both office and warehouse environments. The position requires regular walking and standing throughout the facility and may involve exposure to varying temperatures, noise, and moving material handling equipment. Schedule flexibility may be required to support operational needs.