Enrollment Services Assistant - 77376

Job Description

Job Description

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high-quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society."

St. Charles Community College seeks a full-time Enrollment Services Assistant to promotes a customer service-oriented atmosphere by addressing current and prospective students' inquiries (via email, phone, or in-person) in an effective and timely manner; and by serving as a resource to students during their enrollment at SCC. These resources include, but not limited to, registration, financial aid assistance and general college questions. Performs various administrative duties essential to the operation of the Student Services Division.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides current and prospective students with general information about the college, assessment, registration, FAFSA, financial aid and other areas of Student Services.
• Answers incoming calls for Enrollment Services. Retrieves voice mail messages and returns phone calls.
• Assists with outbound student calls regarding enrollment issues
• Monitors general departmental email address and responds to messages.
• Adds and drops classes from a student's schedule (Express Registration)
• Assists students with computer usage. Maintains computers and additional office machines.
• Enters data, such as high school transcript information, test scores, and demographic information.
• Tracks data and prepares reports.
• Maintains student records and assists with record archiving.
• Scans, prints, and mails various departmental correspondence.
• Sorts and routes mail.
• Orders publications and monitors display racks.
• Assists with department filing, photocopying, scanning, and other projects as assigned.
• Downloads admissions applications each day.
• Downloads ACT scores and MOSIS information (Missouri Student Information System) each month.
• Gathers and updates information for Student Services Senior Research Associate and/or Institutional Research (IR).
• Orders and maintains supplies.
• Creates and maintains various databases.
• Assists with the processing of financial aid applications during peak times
• Schedule varies, may include evenings or weekends and ma require some travel between campuses.

MINIMUM QUALIFICATIONS:

• High school diploma or general education degree (GED)
• Minimum one-year, relevant full-time experience
• Data entry and the ability to learn customized programs quickly.
• Customer service and general office experience required.
• Must be friendly, professional, and possess strong interpersonal and listening skills.

PREFERRED QUALIFICATIONS:

• Prefer previous work experience in a college or education setting.

St. Charles Community College is an Equal Opportunity Employer.