Senior AI Engineer

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, the United States.

The opportunity

Southern New Hampshire University (SNHU) is hiring a Senior AI Engineer to join the AI Engineering team. Reporting to AI Engineering leadership, you'll design, build, and help operationalize the AI products. These products move SNHU's most important learning and operational problems forward. You'll work from inside small, embedded AI pods that partner with the SNHU teams who own those problems. A pod's job is to ship outcomes and leave the host team measurably more AI-capable than it found them.

This is a senior individual-contributor role with technical leadership. You'll set technical direction inside the pod and mentor engineers. You'll also shape AI Engineering practice across pods. However, you're not a people manager. The pod operates with joint accountability across its three core seats. Your seat is the engineering one, and it is two-pronged:

• AI-augmented engineering - you will use AI tooling, coding agents, and modern dev workflows to ship faster and at higher quality. You bring this practice to the host team as something they can adopt, not just observe.
• Building AI-powered products - you will design and implement AI solutions: agent and orchestration patterns, retrieval, evaluation infrastructure, and the integrations they sit inside.

You will work 100% remotely. #LI-Remote

What you'll do:

• Design and ship AI solutions - agent orchestration, tool use, memory, retrieval, and the integrations that connect them to SNHU systems of record and data.
• Oversee architectural decisions and their documentation (Architectural Decision Records), making choices the host team or sustainment owner can maintain after the pod departs.
• Design and operate solution-specific tests and evaluations; build the instrumentation that makes offline and in-product signals actionable.
• Implement agent and orchestration patterns using frameworks like LangGraph/LangChain, CrewAI, AutoGen, MCP, or custom approaches choosing pragmatically based on what the solution and the host environment can sustain.
• Surface delivery and technical risk early; make scope and architecture trade-offs decisively rather than letting them drift.
• Use AI development tools like Claude Code, Cursor, Codex, GitHub Copilot, and latest tools as a daily part of how you ship. Maintain a clear point of view on where they help, where they fail, and how to validate their output.
• Pair with the host team's engineers on AI-augmented development practice, so they leave the engagement more capable, not just better served.
• Produce the standard pod artifact set, which includes Agent Design Briefs, ADRs, Evaluation Scorecards, Deployment and Operations Runbooks, and retros. Ensure the quality bar is high enough to allow the next pod and the next domain team to reuse what you built.
• Contribute to shared AI Engineering assets - prompt and skill libraries, evaluation templates, reference architectures, practice handbook entries - that codify what works and increase capabilities across the team.

Pod collaboration The canonical pod has three peers with joint accountability:

• AI Analyst - owns initiative framing, requirements craft, solution assessment, and lightweight delivery facilitation. You partner with them on these and contribute your AI-feasibility judgment, but you don't own them.
• Domain Product Owner - seated from the host team; carry domain knowledge and owns outcomes on the host side. You and the AI Analyst work with them on what to build and how it lands in the operational reality of the host team.
• AI Engineer (you) - feasibility, build, AI architecture, evaluation. You participate in discovery and shaping from the start - this is not a bring-me-a-spec role. You contribute to sprint planning, demos, and retros at the pace the pod sets, and mentor less-senior engineers on the pod and across AI Engineering.
• Partner with SNHU AI on governance, safety, evaluation, and adoption as they relate to your build work. SNHU AI owns governance; you collaborate on it and design with it in mind.
• Coordinate with IT on infrastructure, IAM, security review, and DevOps as pod work requires.
• Align with the host team and adjacent functions where mutual coordination makes sense, without duplicating their steady-state work.

What we're looking for:

• 5+ years shipping and operating production software at scale in one or more modern languages. We hire for engineering judgment and shipped systems, not a specific stack. We use Python as our working language; we don't require deep prior Python, but you'll need to get productive in it quickly.
• Production experience in at least one major cloud (AWS, Azure, or GCP).
• Hands-on production work with LLMs - orchestration, memory, tool use, evaluation.
• Experience designing agentic systems. These systems involve tool use, state/memory, orchestration, and evaluation. Additionally, familiar with at least one framework, such as LangGraph/LangChain, CrewAI, AutoGen, MCP, or a custom approach.
• Practical LLM evaluation - designing evals, reading offline vs. in-product signals, building the instrumentation to act on them.
• Infrastructure as Code (CDK, Terraform, or similar) and CI/CD (GitHub Actions or similar) - self-sufficient, not a specialist.
• Experience with a relational database such as MySQL, PostgreSQL, or Oracle.
• Demonstrated hands-on proficiency with AI-assisted development tools, such as Claude Code, Cursor, Codex, and GitHub Copilot. These tools accelerate delivery in certain areas, but they also introduce risk or inaccuracy in others. Ability to guide and validate outputs to avoid and detect issues that can impact results.
• Experience translating ambiguous domain problems into shipped systems with non-engineering partners.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The annual pay range for this position is $113,908.00 - $182,287.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $125,868.00 - $170,293.00.

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources