Senior User Research/Strategist

Our client, a telecommunications company, is seeking a strategic and forward-thinking User Research & Strategy Lead to join our Innovation team. This role is ideal for someone who thrives in ambiguity, loves solving complex customer and business challenges, and can translate research insights into actionable product, service, and experience strategies. You will play a critical role in shaping next-generation digital experiences, connected products, and emerging customer solutions across mobile, web, retail, AI-enabled, and omnichannel ecosystems. Working at the intersection of research, innovation, product strategy, and customer experience, you’ll help identify future opportunities and guide teams toward human-centered solutions that drive both customer value and business impact.

• Duration: contract to hire
• Location: Dallas, TX onsite
• Rate: $70-75hr based on experience

Responsibilities:

• Lead end-to-end user research initiatives across emerging products, services, and customer experiences

• Conduct generative and evaluative research using methods such as interviews, usability testing, ethnography, diary studies, surveys, journey mapping, and concept testing

• Identify unmet customer needs, behavioral patterns, pain points, and whitespace opportunities across consumer and enterprise experiences

• Synthesize complex findings into actionable insights, strategic frameworks, and opportunity areas

• Partner with innovation, product, design, technology, and business teams to shape future-state customer experiences

• Translate customer insights into product recommendations, service concepts, strategic roadmaps, and experience visioning

• Facilitate workshops, co-creation sessions, and strategic alignment exercises with cross-functional stakeholders

• Support innovation initiatives related to AI, connected devices, emerging technologies, personalization, and omnichannel customer engagement

• Contribute to long-term innovation planning and customer experience strategy development

• Map and evaluate end-to-end customer journeys across digital, retail, support, and service touchpoints

• Identify friction points and opportunities to improve customer satisfaction, engagement, retention, and operational efficiency

• Develop journey frameworks, personas, service blueprints, and ecosystem maps to guide strategic decision making

• Advocate for customer-centered thinking across the organization

• Work closely with UX, product management, engineering, analytics, marketing, retail, and operations teams

• Present research findings and strategic recommendations to leadership and executive stakeholders

• Help teams align around customer needs, business priorities, and measurable outcomes

• Mentor teams on research best practices and human-centered design methodologies

Required Qualifications:

• 6+ years of experience in UX research, customer experience strategy, service design, innovation strategy, or related disciplines

• Experience working within telecommunications, technology, digital products, enterprise platforms, or connected ecosystems preferred

• Strong expertise in mixed-method research and insight synthesis

• Experience influencing product strategy, innovation initiatives, and customer experience decisions

• Ability to navigate ambiguity and work within fast-paced, evolving environments

• Excellent storytelling, facilitation, and stakeholder management skills

• Familiarity with AI-enabled experiences, emerging technologies, or innovation-focused product development is a plus

Preferred Skills:

• Journey mapping and service design

• Innovation frameworks and strategic facilitation

• Quantitative and qualitative research analysis

• Workshop facilitation and stakeholder alignment

• Experience with digital ecosystems including mobile apps, self-service platforms, retail experiences, and support journeys

• Tools such as Figma, Miro, Dovetail, UserTesting, Qualtrics, or similar research and collaboration platforms

If you meet the required qualifications and are interested in this role, please apply today. 

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.comand connect with us on Facebook, and LinkedIn.

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