Conference Service Manager

Job Title

Qualifications

Education & Experience:

• 2-3 years previous experience in hotel/conference/hospitality industry
• Ability to clearly communicate with proper grammar in English with guests/visitors and hotel personnel to their understanding.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• Knowledge of Windows, Word/Excel and a Sales & Catering Booking System
• Previous training in guest relations.

Physical Requirements:

• Ability to remain stationary at assigned post for extended periods of time.
• Ability to be mobile/walk for lengths at a time
• Sedentary work, exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

• Ability to input and access data in computer.
• Ability to promote positive relations with all telephone callers.
• Ability to ascertain callers' needs and comply with such to ensure caller's satisfaction.
• Ability to be a clear thinker who can remain calm in pressure situations.
• Ability to focus attention on details, be well organized and follow up.
• Ability to maintain confidentiality of guest information and designated hotel data.
• Ability to work with minimal supervision.
• Ability to work cohesively with other departments as part of a team.

Duties & Functions:

Fundamental Requirements:

• Deal directly with Meeting Planner/Client to secure all details for their upcoming conventions and large meetings
• Record appropriate function space in the Sales & Catering Computer System - Opera
• Verify that all information is correct (name, spelling, title, address, telephone, date, year.)
• Preparation of the tentative program, memos and "Spec Sheets" to be typed and distributed.
• Handle orientation and visitation tours on property.
• Channel all reservation information and changes
• Arrange VIP assignments, amenities and requests.
• Establish proper billing procedures and payment.
• Plan and design Food and Beverage functions.
• Conduct Pre-Convention meetings
• Deal with outside vendors
• Maintain constant contact with the meeting planner/client.
• On property for convention related functions. (Early mornings, late nights, holidays, weekends).
• Maintain a delicate balance between Meeting Planner and the hotel's staff.
• Maintain a close relationship with all Departments daily.
• Ensure that all departments are properly informed of all group needs.
• Follow up and check activities with personal supervision of service situations as appropriated.
• Document and prepare post-convention reports.
• Maintain knowledge of all hotel services/features and hours of operation.
• Access all functions of computer according to specifications
• Type correspondence, memos, B.E.O.'s. and reports as assigned and distribute according to hotel standards.
• Process all changes to B.E.O.'s as given by the Director of Sales and Managers on a timely basis, following departmental procedures.
• Attend designated meetings.

In accordance with New Jersey State Legislature (New Jersey Legislature Bill S2310 Sca (1R)) which requires private employers with ten (10) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays $50,000 - $60,000/ year dependent on experience.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.