HOTEL RESTAURANT SERVER

Hotel Restaurant Server

Certified Hospitality is currently seeking friendly individuals with a desire to provide excellent customer service interested in working as a server.

General Responsibilities

• The purpose of this position is to interact with our guests and ensure they have a great experience when dining
• Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner
• At all times, servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed

Specific Responsibilities:

• Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks
• Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
• Prepare mixed drinks for service to your customers table
• Properly open and pour wine at the tableside
• Obtaining revenues, issuing receipts, accepting payments, returning change
• Performing basic cleaning tasks as needed or directed by supervisor
• Assisting with special events as needed
• Greet all guests warmly with an appropriate greeting
• Adhere to grooming and appearance standards consistently
• Understands and can communicate products and services available
• Must have some familiarity with basic cooking skills

Optimum Attributes:

• Effective Communication skills
• Pleasing personality
• Good team player
• Good listener
• Well groomed and professional appearance.
• Open with praise, discrete with criticism.
• Customer Service Champion

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