Resident Service Manager $72,800.00 - $86,600.00 Annually

Resident Service Manager

Christian Living Communities (CLC) | Cappella Living Solutions (CLS) are dedicated to shattering the stereotypes of aging services. Our team is revolutionizing senior living communities by breaking down barriers and embracing the wisdom, experience, and vitality of our elders! In other words, we are working to create citizenship for all those who work and live in our Communities.

We welcome people of all beliefs, or non-beliefs, and we welcome and encourage people from all faiths and backgrounds to apply to our positions. At CLC - Cappella, we believe that a diverse workforce with a wealth of experiences and talents helps our entire organization through fresh ideas and perspectives, opportunities for innovation, and better practices. We believe that by honoring and celebrating our diversity, we create unity. In some cases, the information in a job description may have skills that you are not sure are in line with your previous experience. If your experience is close to what you see listed here, and if you have valid licensure/certification (if required), please still consider applying with us. We have found that diversity of experience and skills, combined with a passion for working with older adults makes for an excellent team member. We are serious about providing equal pay for equal work, and post and hire within defined hiring salary ranges so you know what to expect!

We are also excited to have received the "Worlds Best Workplace" designation for 2024 2025 which came through our own Employee's positive feedback about our workplace!

Job Description

Position Summary

Promotes healthy lifestyle in managing residents care experience through proper communication flow between the community's onsite Medical Clinic, therapies, ancillary services, and community interdisciplinary team. Develops partnerships with service providers and agencies for resident referrals. Educates residents on available services and monitoring provisions of services. Responsible for fostering a continuum of care for residents. Serves as a liaison between families, residents, and healthcare professionals as needed.

Essential Duties

• Conducts initial and periodic reviews of residents to determine ability for admittance, feasibility of continued residence within community housing as well as health care and health promotion needs
• Monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory.
• Provides limited case management needs for a resident when the general service community is not providing such service.
• Educates residents on service availability, application procedures, resident rights, etc. both individually and as a group.
• Refers residents to volunteer support group programs with service organizations in the community.
• Assists management in identifying residents who need assistance and may help in coordinating that assistance.
• Maintains individual resident files and documents all pertinent information.
• Responds to resident emergency requests for assistance as necessary as part of the response team.
• Other duties as assigned.

Qualifications

Basic Qualifications & Experience

• Licensed Practical Nurse license, in good standing in state of residency.
• Minimum 2 years working with senior adults, preferably in a Senior Care living community.
• Able to effectively respond in crisis situations.
• Must possess excellent customer service skills.
• Able to read, write, and speak with English language

Working Conditions / Physical Requirements

• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or 20 pounds frequently.
• Possible exposure to chemicals, blood borne pathogens, and other infectious diseases.
• Sits, stands, bends, and moves frequently during working hours.
• Is subject to frequent interruptions.
• Interacts with residents, family members, visitors frequently
• Frequently interacts with relevant stakeholders including team members, developers, consultants, brokers.

Additional Information

If you are considering a position at Christian Living Communities | Cappella Living Solutions, we have a wide range of benefits to consider! These may vary based on the status of the role (PT, FT, or PRN).

Health Coverage

Health Savings Accounts

Retirement (with match)

Dental, Vision, Disability & Life Insurance

Paid Time Off plan

We envision a warm and welcoming environment for all residents, team members, family members, and members of our communities a place of belonging. Please let us know if you require accommodation during the interview process.

We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range. This position will be accepting applications on an ongoing basis.

Job posting may close early due to the volume of applicants.

All your information will be kept confidential according to EEO guidelines.