Design Analyst
$22 - $25 per hourTemporary
Pinnacle Group
Design Analyst
Contract: 6 months with possibility of extending
Onsite: Hutto Tx
Pay Range: $22.00-$25.00 hourlyJob Description:
Contract: 6 months with possibility of extending
Onsite: Hutto Tx
Pay Range: $22.00-$25.00 hourlyJob Description:
- Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices.
- Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end.
- Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis.
- Workload will need to be prioritized to ensure that assignments are completed in a timely manner.
- Good customer service skills (on the phone with customers, having tough conversations often each day)
- External customers and internal business units
- Quick learners with solid computers (Microsoft tools and proprietary systems)
- Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work
- 1 to 2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology
- Proven customer service and communication skills
- Proven team-building and organizational skills
- Lean Six Sigma training (Preferred)
- Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities
- Ability to possess a working knowledge of Client’s operating environment, specifically in regard to the surrounding work group
- Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired
- Ability to learn internal Client computer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc.
- Investigate and complete all MobileTC/WaAM tickets for respective area and direct calls, emails, etc. to appropriate designer, if needed
- Communicate with operations on reject orders if clarification is needed
- Send customers load sheets & receive load sheets
- Review load sheet for accuracy and send back to customer, if not filled out completely
- Set up project in Oracle Maximo
- Assign load sheet to Project Manager based on workload and area
- Create job packet for Project Manager (print out sketch of work area in Oracle Maximo)
- Track load sheet assignments and dates (possibly Excel spreadsheet and/or SharePoint)
- Track project statuses
- Provide workload data to Supervisor upon request
- Main workflow source: Service orders/ MobileTC tickets, office walk ins, emails, phone calls, and WaAM tools
- Duration: 6 months with possible extension
- Location: Hutto TX, 78634
- Work Schedule: 8:00 am to 5:00 pm (Onsite Only)
Vacancy posted 3 days ago
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