Director of Operations

Director of Operations
Location: Galesburg, MI (On-site)
Compensation: $90,000 - $115,000 base salary + performance bonus
Department: Operations

About OuterFactor
OuterFactor builds mobile accessories for professionals who can't afford for things to go wrong - enterprise IT teams, government agencies, healthcare systems, and education institutions. Our customers buy through the partners they trust: national resellers, VARs, carriers, and distributors. That channel-first model means our operations team isn't just running a warehouse. We're the execution layer behind every customer commitment.
We're a growing company, which means we're still building - systems, processes, team depth, and the discipline that turns promises into repeatable delivery. If that excites you, keep reading.

The Role
We're looking for a Director of Operations who leads from the front. That means you'll set the strategy AND sweep the floor when it matters. You'll own our end-to-end operations - from the relationships with our contract manufacturers and inbound supply chain, through our warehouse, to the moment an order ships clean against a channel partner's requirements.
This is a player/coach role. You will build and lead a team, but at times you will also roll-up your sleeves and do the work yourself. You know what a good SOP looks like because you've written them. You know what a healthy warehouse looks like because you've run one. You know what a supplier relationship requires because you've owned one.
If your career has been primarily strategic - presenting to boards, managing managers who manage managers - this probably isn't the right fit. If you're a respected operator who leads through competence and can shift between vision and execution in the same afternoon, we'd like to talk.

Why OuterFactor
• Paid Maternity and Paternity Leave
• 401K Match
• 4 Weeks PTO
• Comprehensive Benefits Package
• Direct access to the founding team and real influence over how operations scale

What You'll Do

Manufacturing & Supply Chain

• Manage relationships with domestic and overseas contract manufacturers - quality, cost, lead times, and capacity
• Own inbound supply chain discipline: POs, lead times, inventory positioning, and supplier accountability
• Partner with Product and Sales on launch readiness, BOM alignment, and production scheduling

Warehouse & Fulfillment

• Oversee daily warehouse operations: receiving, inventory control, pick/pack, shipping, and returns
• Build and enforce SOPs for accuracy, efficiency, and compliance with customer and channel requirements
• Manage 3PL relationships and fulfillment partner performance where applicable

Planning & Sales Operations

• Lead S&OP process: align demand signals from Sales with supply chain capacity and inventory positioning
• Own operational forecasting, capacity planning, and resource scheduling
• Partner with Sales Ops and Finance on order flow, backlog management, and cash cycle alignment

Team & Culture

• Lead and develop the operations team - define roles, set KPIs, build accountability, coach up talent
• Foster a culture of ownership: people who find problems before they escalate and fix them before they recur
• Model the player/coach standard - visible, hands-on, respected for what you can do, not just what you delegate

Systems & Continuous Improvement

• Own operational metrics: on-time delivery, cost per unit, inventory turns, order accuracy, and throughput
• Drive continuous improvement across all functions - lean thinking applied pragmatically, not dogmatically
• Ensure the team runs from data: clean reporting, meaningful KPIs, and decisions grounded in numbers

Who You Are - Minimum Qualifications

• 7+ years of operations leadership experience in a manufacturing, distribution, or supply chain environment - you've managed real complexity, not just PowerPoints about it.
• You've been a player/coach. You can run an ops review in the morning and help solve a receiving problem in the afternoon. Your team knows you understand the work.
• You've built operational infrastructure from scratch or near-scratch at a growth-stage company. You know the difference between designing a system and inheriting one.
• Experienced with contract manufacturers - domestic and/or overseas. You know what supplier accountability actually requires.
• Comfortable in an ERP - NetSuite experience is a plus. You use data to run the business, not to justify decisions you've already made.
• A real people leader: you set high standards, develop your team, have hard conversations when necessary, and earn respect through competence.
• On-site in Galesburg, MI is not optional - and you're good with that.

Preferred Qualifications

• Experience supporting B2B channel partners - resellers, VARs, distributors, national accounts, or carrier programs. If you've managed the operational requirements of a CDW, an Insight, a carrier partner, or a distributor like TD Synnex or Ingram Micro, that context is genuinely valuable here.
• Familiarity with enterprise mobile devices, accessories, or technology hardware
• Experience scaling operations between $10M-$100M in revenue
• Knowledge of EDI, customer-specific routing/compliance, or large national account fulfillment requirements

OuterFactor is an equal opportunity employer committed to building a team that reflects the diversity of the customers we serve.