Client & Rental Operations Manager

Job Description

Job Description

Job Overview

• Role: Warehouse Manager
• Industry: Event Planning
• Reports to: Owner
• Job Type: Full-Time

Responsibilities

• Operations: Manage daily store operations, opening/closing procedures, and customer service desks
• Leadership: Supervise the event coordinators and assistant warehouse manager
• Inventory Control: Track tables, chairs, linens, flatware, and decor; coordinate cleaning, maintenance, and repair.
• Staff Management: Hire, train, schedule, and supervise warehouse workers, and delivery drivers.
• Logistics: Oversee delivery schedules, route planning, and event setup or teardown.
• Sales & Quotes: Consult with clients, prepare accurate price quotes, and manage event contracts.

Client Relations & Sales Support

• B2B Partnership: Act as the primary technical point of contact for local event planners, venues, and corporate accounts.
• Conflict Resolution: Resolve on-site delivery delays, incorrect orders, or equipment malfunctions rapidly under high-stress event timelines.
• Site Inspections: Conduct physical venue walkthroughs to measure spatial dimensions and identify power sources before finalizing quotes.

Team Leadership & Safety

• Labor Budgeting: Create weekly shift schedules for 20-25 seasonal warehouse associates and delivery drivers while minimizing overtime costs.
• Safety Training: Conduct quarterly OSHA-compliant safety meetings focused on proper heavy lifting techniques and forklift operations.
• DOT Compliance: Maintain vehicle maintenance logs, safety inspections, and driver compliance with Department of Transportation (DOT) regulations.

Qualifications

• Experience: Minimum 3 to 5 years of experience in event rentals, hospitality, or warehouse logistics.
• Education: High school diploma required; bachelor's degree in business or hospitality is a plus.
• Skills: Strong leadership, problem-solving, and customer service skills.
• Physical Demands: Ability to lift heavy equipment and stand for long periods.
• License: Valid driver's license with a clean driving record.
• Event Rental Computer software - Party Track