Traffic Control Lead Abbott Northwestern Hospital

Job Description

Job Description

Description

Position: Traffic Control Lead
Location: Abbott Northwestern Hospital
Hourly Pay: $19
Shift: Monday - Friday (No Weekends)

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. 

The Traffic Controller serves as a frontline representative responsible for ensuring the safe, efficient, and customer-focused operation of parking facilities. This role requires strong customer service skills, attention to detail, and the ability to manage traffic flow, enforce parking policies, and respond to customer inquiries and issues in a professional and timely manner. 

Key Responsibilities

• Provide exceptional, face-to-face customer service, ensuring a positive parking experience. 
• Assist customers who are unsure of payment methods or parking procedures. 
• Support customers throughout the parking entry and exit process. 
• Address and resolve customer concerns, including handling irate or escalated situations in accordance with company policies and service standards. 
• Act as a frontline representative of the company, maintaining professionalism at all times. 
• Issue parking notices to vehicles in violation of facility policies and accurately document violations. 
• Monitor and manage traffic flow within the parking facility. 
• Conduct routine lot counts and adjust parking counters as needed. 
• Assist with the coordination of ingress and egress to maintain smooth operations. 
• Maintain accurate records of lot activity, revenues, and related transactions. 
• Perform regular patrols of the parking facility, including during various weather conditions. 
• Identify and report safety hazards, equipment malfunctions, or operational issues to the Site Manager. 
• Ensure the facility is clean, organized, and free of obstacles at all times. 
• Coordinate with property security for any parking- or garage-related incidents. 
• Operate and maintain company and/or property-owned equipment during assigned shifts. 
• Maintain detailed logs of daily activities, issues, and incidents in the logbook. 
• Communicate all relevant information to supervisors and management in a timely manner. 
• Collaborate with supervisors to prioritize daily tasks and operational needs. 
• Provide suggestions and recommendations to improve parking operations and efficiency. 
• Adhere to all company policies, procedures, and site-specific requirements. 

Skills, Knowledge and Expertise

• Previous experience in customer service, parking operations, or traffic control is an asset. 
• Strong interpersonal and conflict resolution skills. 
• Detailed Oriented 
• Ability to work outdoors in various weather conditions. 
• Basic understanding of equipment operation and reporting procedures. 
• Ability to multitask and prioritize in a fast-paced environment. 

REQUIREMENTS:  

• Must be at least 18 years of age 
• High school diploma or equivalent preferred. 
• Valid Driver License with good driving record 
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. 

PHYSICAL DEMANDS:  

• Ability to stand, walk, and patrol for extended periods. 
• Ability to work in varying weather conditions. 
• Capability to handle light equipment and tools as needed. 

WORKING CONDITIONS:  

• This role operates primarily in an outdoor parking facility environment and requires flexibility to work various shifts, including weekends, evenings, and holidays. 
  
  
  
   

OTHER DUTIES:  

Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice 

 

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only) 

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. 
• Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family. 
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

(Part Time) 

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 

Union:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).