Front Desk Specialist
Community Health Centers
About the Job Hours for the position:
- Monday: 8am-6pm.
- Tuesday: 8am-7pm.
- Wednesday and Thursday: 8am-5pm.
- Friday 8am-1pm.
- No weekends for the majority of our centers, 10 Paid Holidays and early Fridays.
- A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
- Competitive compensation with advancement opportunities and tuition / training reimbursement.
- Awarded "Best and Brightest Companies to Work for in the Nation" for five consecutive years.
- Awarded "Top 100 Workplaces for Growing Families" by Orlando Sentinel.
- Modernized and attractive health centers, that patients love.
- Must be able to accurately perform job duties at a Center with 5 or more scheduling templates or requires both medical and dental front desk responsibilities.
- Participate in team meetings to communicate and address patient care and operational requirements.
- Greet patients with a smile and introduce self.
- Resolve patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
- Provide prompt and accurate service to promote patient loyalty.
- Excellent communication skills and problem-solving abilities.
- Obtain accurate patient demographic information and Pharmacy of choice.
- Copy insurance cards/driver's license.
- Keep patient apprised of wait times.
- Collect applicable co-pays.
- Verifies patient insurance coverage.
- Accurately schedule all patient appointments.
- Record all cancellations and No Show's; send "No Show" letter.
- For scheduled patients - maintain a "quick call" list for cancellations.
- Post charges; cancellations.
- Accept patient payments; stamp back of checks (obtain driver's license number and signature); enter account number on credit card receipt.
- Post payments to computer accurately and in timely manner (no later than one day after payment is received).
- Prepare revenue for bank deposit and give to Center Manager for timely depots.
- Prepare and balance daily Operator/Location Close Report; obtain Manager signature
- Answer telephones; transfers call to appropriate staff.
- Take messages and place them in designated area.
- Answer phone queries from other facilities, public health units, etc.
- Manages Outlook mail and calendar daily.
- Demonstrates practical knowledge in the use of the computer terminal.
- Interview patients to determine employment status, insurance coverage(s) and insurance plan deductibles; sliding fee scale, and eligibility for payment plans.
- Contact patients for payment plans (as required).
- Enter patient data into computer, update yearly or as needed.
- Assist patients with billing problems.
- Assist patients with Medicaid eligibility application and/or other payer programs.
- Respond to questions regarding patient balances, collections, and insurance.
- Audit patient charts.
- Discuss supplies required for downtime procedures.
- Generates end-of-day closing reports and procedures. Balances cash, checks and credit card charges.
- Maintain confidentiality of patient information.
- May be required to travel to other CHC locations.
- Perform other duties as assigned or necessary.
- High school diploma or equivalent required.
- 1 year of front office experience including Electronic Medical Records preferred.
- Exceptional customer service skills.
- Previous dental office experience preferred.
- Experience with Care Credit financing preferred.
- None
- Bi-lingual preferred.
- Able to work flexible hours.
Vacancy posted 4 days ago
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