IT Support Specialist
Rootshell Inc
IT Support Specialist
Troubleshoot to resolution Windows 7/8.1/10, Mac OSX, Microsoft Office 365, and other internal application software issues as assigned
Image, configure, upgrade, and repair Dell, Surface, Apple desktops and laptops
Active Directory, MS Exchange, SCCM, JAMF administration including add/change/move requests
Administer and maintain iPhone and Android mobile phones/tablets via InTune MDM
Remote support for all metros in North America (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, Toronto, Boston, Tampa, NY, DC)
Complete desktop and telecom related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.)
Help troubleshoot and work with telecom engineers to resolve end user telecom issues
Provide outstanding customer service
Help build and a rich IT knowledge base by creating and maintaining process and resolution documentation
Understands implications of work and makes recommendations for solutions
Determine methods and procedures on new assignments
Ability to lift 50lbs
Vacancy posted 3 days ago
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