FRONT DESK GUEST SVC AGENT

Job Description

Job Description

This is an exciting hourly position at our award-winning Holiday Inn Hotel & Suites Daytona Beach Oceanfront, Daytona Beach, Florida.

BASIC FUNCTION

To attain the highest level of service to all hotel guests.

SCOPE

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

DUTIES AND RESPONSIBILITIES


Sell rooms so as to maximize the average daily rate and occupancy.

Check in and out guests in an efficient and friendly manner.

Maintain cash bank in order to receive payment and make change.

Assist with reservations during each shift as needed.

Know all Front Desk policies and procedures, including 100% guest satisfaction.

Be knowledgeable of all hotel outlets and hours of operation.

Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.

Record and process all wake-up calls, and follow up
with supervisor for any opportunities.

Ensure all messages and mail is received by the guests.

Perform bucket check daily

Monitor credit card high balances and obtain authorization for high balances.