Full Time Second Shift Dispatcher

Scheduling Coordinator Customer Service & Operations Support

KRE Security, LLC is seeking a friendly, organized, and customer-focused Scheduling Coordinator to join our growing administrative team in Hamburg, PA. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys helping people, and can confidently multitask while keeping operations running smoothly. If you're someone who communicates well under pressure, stays organized, and enjoys being the go-to person for solving problems and supporting a team, this role could be a perfect fit. As one of the main points of contact for our employees and supervisors, you'll help coordinate staffing, assist with scheduling needs, and provide professional support throughout the day. No two days are exactly alike, making this an excellent fit for someone who enjoys variety, teamwork, and staying busy.

What You'll Do

• Communicate professionally and positively with employees, supervisors, and management throughout the shift
• Create, manage, and adjust employee schedules across multiple client locations
• Handle frequent phone calls, emails, and scheduling updates while maintaining professionalism and accuracy
• Respond quickly and calmly to call-offs, shift changes, and urgent staffing needs
• Help employees resolve scheduling conflicts with a customer service-first approach
• Coordinate coverage for open shifts and last-minute staffing changes
• Maintain accurate scheduling records using company systems and databases
• Use Microsoft 365, Outlook, and Google Workspace to manage daily operations and communication
• Work closely with management and Recruiting to support staffing and operational needs
• Handle sensitive employee information with professionalism and confidentiality

What We're Looking For

• Strong customer service and communication skills
• Friendly, professional, and solution-oriented attitude
• Ability to multitask and stay organized in a fast-moving environment
• Comfortable handling multiple phone calls, emails, and schedule changes throughout the shift
• Strong attention to detail and time management skills
• Dependable, punctual, and team-oriented mindset
• Ability to remain calm and professional under pressure
• Experience in customer service, dispatching, scheduling, call center work, administrative support, hospitality, or workforce coordination preferred
• Proficiency with Microsoft 365, Outlook, and Google applications
• Ability to work on-site in our Hamburg, PA office

Compensation & Benefits

• Starting Pay: $20.00 per hour
• Pay Increases: Raises at 6 months and 1 year, plus a 3% annual increase thereafter
• Paid Time Off: Begin accruing up to 40 hours of PTO after successfully completing the 60-day probationary period
• Benefits: Medical, dental, and vision insurance available after the 60-day probationary period
• Career Growth: Room for advancement within the company
• Work Environment: Join a stable, family-owned company that values its employees and promotes long-term careers
• Consistent Schedule: Monday through Friday, 2:00 PM 10:00 PM (Second Shift)

Why Join KRE Security? At KRE Security, LLC, our Scheduling Coordinators are a critical part of our daily operations and employee support team. We value professionalism, teamwork, communication, and creating a positive workplace where employees feel supported and respected. As a family-owned company, we believe in investing in our employees and providing opportunities for growth and advancement. This role is ideal for someone who enjoys helping people, staying busy, solving problems, and being part of a strong team environment where the work you do truly matters every day.

Compensation: $20.00 per hour