Communications Officer

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve. Must have your General North Carolina Criminal Justice Certification to apply to this role. This position is eligible for a $15,000 commitment incentive spread over a two-year period. Summary A Police Officer at the UNC Hospital campus is responsible for ensuring the safety and security of patients, staff, visitors, and property within the hospital campus. The officer will perform a variety of law enforcement duties, including patrolling the campus, responding to emergencies, and enforcing hospital policies and regulations. This role is critical in maintaining a secure and peaceful environment conducive to healthcare delivery. Responsibilities Emergency Response – Responds promptly to any emergency situation and activated security alarms, maintaining knowledge of emergency procedures and UNC Hospitals Police response protocols. Conflict Resolution – Mediates and resolves conflicts involving patients, visitors, or staff, using de‑escalation techniques to manage potentially volatile situations. Community Policing – Protects and serves hospital staff, patients, and visitors; implements preventative patrol techniques and performs specialized duties to deter crime and promote safety. Investigations and Incident Report Writing – Enters incident reports into the Police‑Pak system in a complete and concise manner, documenting all criminal incidents and filing prosecution reports. Patrol and Surveillance – Patrols assigned areas to detect and deter criminal activity, documents hazards, and secures property. Policy and Procedures – Maintains familiarity with departmental policies and hospital policies, including the Departmental Policy Manual and federal criminal statutes. Special Areas of Responsibility – Manages assigned security-sensitive areas, conducts surveillance, and coordinates inspections. Community Engagement – Builds positive relationships with hospital staff, patients, and visitors; provides assistance to enhance their sense of security and well‑being. Traffic Control – Conducts parking surveys when requested, enforces parking regulations, and writes citations for unauthorized vehicles. Other Information Education Requirements: None required as long as other position qualifications are met. Successful completion of Basic Law Enforcement Training or the equivalent. Licensure/Certification Requirements: Valid North Carolina Driver’s license. Completed North Carolina’s Basic Law Enforcement Training and hold at least general certification from the NC Criminal Justice Education and Training Standards Commission. Out‑of‑state candidates must have completed an accredited BLET course and not have a service break exceeding one year; must complete 56 hours of additional training and pass the state exam. Candidates must pass a background investigation, including driving history, psychological testing, drug screening, and physical examination. Must have a passing score of 70% on the qualification course of fire. Professional Experience Requirements: Minimum of 2 years experience as a certified Law Enforcement Officer. Knowledge/Skills/ and Abilities Requirements: Shift work from 550 am to 550 pm, with ability to work a shift as required. Strong verbal and written communication skills; ability to interact professionally with the public and the criminal justice system. Ability to write computer‑generated reports using a computerized format. Adherence to moral and ethical principles and possession of sound moral character. Ability to work cooperatively within a group or as part of a coordinated effort. Capability to lead or take initiative in responsibilities or decisions with minimal supervision. Reliability, dependability, accuracy, and honesty in performance. Ability to judge, decide, or form opinions objectively and responsibly regarding actions. Exhibition of professional conduct and standing practice. Application of laws, ordinances, and departmental policies to a broad range of circumstances. Job Details Legal Employer: STATE Entity: UNC Medical Center Hillsborough Organization Unit: UNCH HBO Security & Courier Svs Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $24.98 - $35.91 per hour Pay offers are determined by experience and internal equity. Work Assignment Type: Onsite Work Schedule: Variable Location of Job: US:NC:Hillsborough Exempt From Overtime: No This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. 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