Patient Financial Coordinator

Patient Financial Coordinator (Entry-Level)Patient Financial Coordinator is an entry-level, patient-facing role responsible for proactively contacting new patients prior to their appointments to explain financial expectations, insurance coverage basics, and available payment options. This role plays a critical part in ensuring financial transparency, patient preparedness, and a positive overall experience before the patient even walks into the clinic.What You'll DoContact new patients daily to review pricing and financial expectations prior to appointmentsExplain insurance basics (copays, deductibles, coinsurance) in a clear, simple wayReview self-pay and alternative pricing optionsHelp patients select the best financial option for their situationAccurately document patient selections in internal systemsRespond to clinic and billing team inquiries in a timely, professional mannerEscalate complex insurance or billing questions when neededDeliver a high-touch, professional patient experience on every interactionWhat We're Looking For (Entry-Level Friendly)High school diploma or equivalent requiredStrong communication skills (phone + written)Customer service mindset with professionalism and empathyBasic computer skills (Outlook, Excel, Teams, etc.)Highly organized with strong attention to detailAbility to multitask in a fast-paced environmentWillingness to learn healthcare insurance basics (we will train)Reliable, accountable, and team-orientedPreferred (Not Required)Experience in healthcare, call center, front desk, or billingExperience with insurance verification, including eligibility, benefits, and coverage detailsExposure to insurance concepts or patient financial discussionsWhat Success Looks LikePatients arrive informed and prepared financiallyClear, confident communication of pricing and optionsAccurate documentation and strong follow-throughPositive feedback from patients and internal teamsOur Core ValuesPatient CareEnthusiasmTeamworkGrowth-OrientedAccountabilityPassionWhy Join UsEntry-level opportunity with growth potentialStructured training and developmentFast-growing healthcare organizationMake a direct impact on patient experienceFull benefits packageReady to Apply?If you are organized, people-focused, and ready to start a career in healthcare operations—we want to hear from you.