Systems Integration Advisor

Job Description 

The VDI Systems Integration Specialist Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients.

The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments. Applicants should be highly motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and are willing to take on the challenge of dealing with ambiguity. Candidates should also have a broad understanding of both server and desktop / application virtualization. 

Responsibilities

• Act as an escalation point for all support-related activities.
• Coordinates technical activities on specific accounts and ensures KPI and deadlines are met.
• Design and implement complex VDI / App Delivery Virtualization projects using various technologies
• Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms
• Supports his/her team when technical issues rise in his/her scope of expertise.
• Develop repeatable standards and implementation processes to ensure product uniformity and quality 
• Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments
• Apply best practices, strategies, methodologies, and approaches to large scale projects 
• Create and maintain support documentation, work instructions and knowledge base articles
• Facilitates collaboration and information sharing team.
• Motivates, encourage team collaboration and sharing of best practices.
• Fosters innovation mindset.
• Focus on automation and optimization of resources to improve efficiency.
• Is available and able to drive high severity incidents that occur within the scope of their role
• Participate in 24/7 on-call rotation
• Adhere to the Change Management and other ITIL processes.
• Accurate ticket documentation of the support request and troubleshooting steps taken

Required Skills

• 7+ years of IT infrastructure technical implementation experience required 
• 7+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.
• Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS. (CCA highly preferred).
• 5+ years of experience with Azure Virtual Desktop.
• Technical knowledge of storage subsystems.
• Server hardware fundamentals
• In-depth technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL (VCP VMware Certified Professional highly preferred).
• Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
• Extensive skills with Windows Networking, Active Directory, and profile management. 
• Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
• Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates. 
• Demonstrated engineering expertise (requirements gathering, problem solving and recommendations) in large and complex customer environments 
• Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements 
• Respect deadlines and procedures agreed at team level or with the customer
• Ability to listen, learn and improve
• Organizational skills and ability to work on multiple projects and/or assignment simultaneously
• Excellent English skills, both written and verbal
• Cloud solutions or certifications Azure/AWS is considered an advantage (AZ-104, AZ-140, AWS Certified SysOps Administrator – Associate, AWS Certified Solutions Architect – Associate)
• Nice to have: Windows 365, AWS Workspaces, Nerdio, iGEL,