Sales Administration Representative

divh2Sales Administration Representative/h2pReports to Sales Admin Team Lead/ph3Job Purpose/h3pThe primary function of this role is to serve as a point of contact for customers with queries about products, services and account preparations. This position provides support for sales representatives and technicians. They act as an extension of the sales team when representatives are out in the field. An efficient sales support admin contributes to quality customer service and helps the sales team meet its targets./ph3Duties and Responsibilities/h3ulliMaintain a thorough knowledge of Insights programs, policies, and technology./liliMaintain accurate and sufficient documentation of customer calls./liliPrepare and process accounts via phone or email./liliSet up accounts correctly in the software when Sales Reps make a sale./liliVerify and check data accuracy in orders and invoices./liliContact customers to obtain missing information or answer queries./liliLiaise with the Sales Department and technicians to ensure timely services./liliMaintain and update sales and customer records./liliProvide, sustain and maintain excellent customer service./liliConsistently check and review for new accounts serviced the day before./liliPrepare Service Agreements./liliMonitor CC Bundle email./liliCommunicate important feedback from customers./li/ulh3Competencies/h3ulliCommunication Proficiency/liliCustomer Focus/liliAttention to Detail/liliTeam Player with High Level of Dedication/liliOrganizational Skills/liliAbility to Work Under Strict Deadlines/liliPerformance Management/liliProblem Solving/Analysis/liliTechnical Capacity/li/ulp*It is essential to the job function to be present every day of work./ppDue to the nature of this position it will be imperative certain qualifications are met to attract new business and retain current clientele./ppQualifications include:/pulliHigh School Diploma or Equivalent/liliTake and Pass a series of Exams as part of a New Hire Training Program/liliPass a Drug Test/liliPass a Background check/li/ulpPreferred Education and Experience:/pulliAssociate Degree/liliCustomer Service Experience in a call center setting/liliExperience in marketing or sales/li/ulh3Working Conditions/h3pThis job operates in a call center office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines./ppWorking conditions may alter depending on the vast and varied task(s) assigned. In general, individuals filling this position will work the majority time inside an office environment and outside in the field during times of training./ppIndividuals must have the ability to work with exemplary attendance Monday-Friday and Saturdays as scheduled. Work schedule may vary based upon a mutual arrangement between an employee and supervisor./ph3Physical Requirements/h3pThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job./ppWhile performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms./p/div