Field Service Technician

INTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975. Field Service Technician Location: Illinois area Job ref: AZ/65135 Renumeration, dependent on experience (paid on 40 hours per week) Full benefits package to include: Health, dental and vision insurance all upon first day of hire 401k with match, Employer paid life insurance, Long and short-term disability A comprehensive vehicle program (monthly stipend + mileage reimbursement) Tool reimbursement, cell phone, laptop, The Company ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL’s turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements in moulding machinery, ensuring sustainable global growth, with a history of success. Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America! Job Summary: The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary. Essential Duties and Responsibilities: Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations. Performs all safety checks on equipment. Educates customers on equipment and instructs on proper operation. Manages resolution of customer issues, including order and installation of replacements parts as necessary. Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required. Instructs other Technicians and/or customer operators on the maintenance and safe operations of injection molding systems. Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. Provides written reports on a regular basis to the Service Manager. Ideal Experience: 5+ Years in Injection Molding troubleshooting or processing Prior experience as a Field Service Injection Molding Technician/Service Engineer Knowledge and understanding of injection molding process Familiarity with ENGEL machines and robots is preferred Alternative Experience Any machinery field service engineering experience (blow moulding, extrusion, filling, cartoning etc) Knowledge, Skills, and Abilities: Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems Well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees Ability to troubleshoot problems systematically Knowledge of microprocessor programming Excellent communication and interpersonal skills and strong customer service orientation Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers Dedicated team player with a positive attitude. Uses internal resources efficiently to resolve customer issues expeditiously and correctly Able to work independently with minimal back office (engineering, spare parts, phone/technical support.) Must Have: valid Passport, driver’s license in good standing that incudes REAL-ID. Please understand that due to the expected high number of applications, only shortlisted candidates will be contacted directly Applicants must have the legal right to work in the country where the role is located. Evidence of the right to work may be required during the recruitment process For reasons of readability, gender-specific language has been simplified. All references to individuals apply equally to people of all genders. Why select Listgrove? Listgrove Limited Registered in England No: 01197713 #J-18808-Ljbffr Listgrove Ltd