Mgr IT Business Relationship Mgmt

Pay Grade: 18 Position Summary Serving as the account executive and customer relationship manager, the Business Relationship Management (BRM) Manager role is an end‑to‑end business expert. This role develops valuable and meaningful long‑term relationships with internal EIT clients, becoming an important asset to the service/product management process and pipeline. The IT BRM Manager manages a team of BRMs to support EIT business stakeholders by enabling IT to be a more proactive, responsive, and strategic service provider. This role develops a deep understanding of customers’ needs, identifies opportunities to solve their problems, and, as a result, increases the use of EIT‑related services. It also plays a vital role in supporting and engaging with business technologists within the business areas. As an IT advocate, they champion awareness and influence perceptions among stakeholders to facilitate better partnerships and value harvesting. Tasks and Responsibilities Develop and implement the IT Business Relationship Management strategy. Lead and manage the IT Business Relationship Management team, including performance management, coaching, and development. Foster strong relationships with key business stakeholders and IT leadership. Oversee the delivery of business transformation services, analysis, and recommendations. Ensure the team provides value to the business and contributes to company objectives. Manage the budget and resources for the IT Business Relationship Management team. Monitor industry trends and best practices in business relationship management. Oversee existing relationship management, EIT customer communications, and conflict resolution. Track and coordinate EIT customer activity. Prepare EIT customer reports and attend EIT customer strategy meetings. Discover EIT customer needs in collaboration with Business Architecture, proposing appropriate IT solutions (which are services). Develop EIT customer strategies to promote IT services, expand relationships, or improve relationships. Understand what business technologists are working on and ensure appropriate, timely support is available. Work closely with all CIO direct reports, such as the business office, delivery organization, and strategy, to ensure customer needs are understood and addressed by the various functions of the IT service provider. Minimum Knowledge and Abilities Exceptional business acumen and strategic thinking skills. Deep understanding of IT service management and business relationship management principles. Proven leadership and management skills, including team building and performance management. Experience with budget management and resource allocation. Demonstrated success at collaborating and leading by influence. Demonstrated ability to work effectively with business executives, leaders, all levels of professionals, and project managers and teams. Proven ability to prepare and present executive-level material. Ability to multitask and prioritize in a fast-paced environment. Preferred Qualifications Advanced degree in an appropriate discipline, such as business administration, finance, accounting, construction management, etc. Business Relationship Management Professional Certification. Demonstrated organizational, analytical, business planning, negotiation, and problem‑solving skills. Experience in technology, energy, or utility industry. Minimum Education Bachelor’s degree in Business, Information Systems, or equivalent experience required. Competencies Making Accurate Judgments and Decisions Driving Continuous Improvement Communicating Effectively Setting a Strategic Vision Building and Supporting Teams Working with Ambiguity Working Environment Work is performed both indoors and outdoors. Operating computer, manual dexterity, talking, hearing, and repetitive motion. Use of personal computing equipment, telephone, multifunction printing, and calculator. Ability to travel to and from meetings, training sessions or other business-related events. After‑hours work may be required. Physical Demands Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. EEO Statement CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations. #J-18808-Ljbffr CPS Energy