Resident Services Coordinator

Resident Services CoordinatorBLT is seeking an experienced and dynamic Resident Services Coordinator to join our luxury community located in Norwalk, CT. Primarily responsible for managing customer support, the Resident Services Coordinator builds a successful team of associates and staff members dedicated to achieving the community's resident retention and customer service goals.Essential Duties and Responsibilities of the Resident Services Coordinator:Achieves the community's resident satisfaction and retention goals by ensuring resident inquiries are resolved in a professional and timely manner.Facilitates professional and friendly atmosphere that exceeds resident expectations.Develop, produce, and coordinate resident communications including but not limited to newsletters, surveys, and lease violation notices.Fosters productive community relationships through collaboration with local groups, restaurants, retailers, and services.Coordinate programs to enhance the health, wellbeing, and quality of life for residents.Plan, promote and coordinate community-boosting resident events and activities. Offer incentives to boost participation and encourage residents to bring guests.Identify strategies to improve efficiency, productivity, and quality of customer service.Ensures initiatives are implemented, communicates follow-up actions and feedback with staff.Monitors and enforces compliance with all pertinent company policies, procedures, and standards. Reporting all incidents, violations, equipment malfunctions, accidents, injuries, or safety concerns. Implements corrective measures as necessary.Qualifications / Skills Required for the position of Resident Services Coordinator:2+ years of experience in resident services, property management, hospitality, customer service, or a related fieldCommitment to deliver outstanding customer serviceFlexible team player with good supervisory and problem-solving skillsAbility to set priorities, handle multiple tasks, and meet deadlinesStrong interpersonal and communication skillsProficient in Microsoft OfficeHigh school diploma or GED, College education preferredBenefits Provided to the Position of Resident Services Coordinator:Compensation package includes:Competitive Pay with Potential for BonusMedical InsuranceDental InsuranceVision Plan401k PlanLife InsurancePaid VacationPaid Sick LeavePaid HolidaysTuition Reimbursement20% Housing Discount at BLT PropertiesBLT is an equal opportunity employer. Note for Any current BLT Employees: We encourage employees to remain in their current role for a minimum of 6 months before applying for a new position within the company. Before applying, employees are advised to discuss their application and career goals with their manager.