HM & Consumer Lending QRM Valuation Manager

Home Mortgage MSR Valuation Manager

The Home Mortgage MSR Valuation Manager is a mid-level individual contributor responsible for supporting the build-out and ongoing integrity of consumer lending products within QRM to enable the bank's Consumer Lending originate-to-distribute model. The role assists with product setup, model inputs and testing, monitors pipeline and asset data for accuracy, uploads and validates market pricing, and partners with Capital Markets, QRM/modeling, product, operations and technology teams to resolve data issues and maintain controlled, reliable data used for valuation, risk measurement, execution and reporting.

Primary responsibilities include:

• Support configuration, testing, and maintenance of new consumer lending products, product attributes, assumptions, and related model inputs within the QRM framework to support the bank's originate-to-distribute consumer lending model.
• Monitor originate-to-distribute pipeline data for completeness, accuracy, and consistency; investigate data exceptions, reconcile source system differences, and coordinate timely remediation with business, operations, technology, and model stakeholders.
• Upload, validate, and maintain market pricing and related inputs used for valuation, pipeline management, risk measurement, execution analysis, and management reporting; ensure pricing reflects accurate and current market conditions.
• Perform recurring data quality reviews across asset-level data, model assumptions, reports, and downstream feeds; maintain documentation and control evidence supporting data integrity.
• Support QRM production processes, model/data testing, user acceptance testing, and implementation of process improvements or new reporting capabilities.
• Produce ad-hoc analysis and clear summaries for Capital Markets leadership related to pipeline activity, product setup, data quality, pricing accuracy, and OTD execution readiness.

Qualifications, Education, Certifications and/or Other Professional Credentials

Skills & Competencies:

• Strong analytical aptitude and attention to detail, with ability to identify data anomalies and resolve root causes.
• Working knowledge of mortgage or consumer lending products, loan attributes, pricing inputs, pipeline reporting, and originate-to-distribute execution concepts.
• Familiarity with QRM, asset/liability management, valuation, or risk model frameworks; direct QRM experience preferred.
• Ability to understand model inputs, product attributes, cash flow assumptions, pricing curves, and downstream reporting impacts.
• Intermediate to advanced Excel skills; working knowledge of SQL, database querying, and data.
• Experience supporting data quality controls, UAT, production support, process documentation, and recurring reporting routines.
• Ability to communicate data issues, pricing breaks, and model impacts clearly to both technical and business stakeholders.
• Strong ownership mindset, organization, and ability to manage recurring production deadlines while supporting ad-hoc deliverables.

Experience:

Minimum Required:

• 5+ years of financial analytics, capital markets, consumer lending, mortgage banking, risk/modeling, data management, or related experience.
• Experience working with loan-level data, pipeline data, pricing inputs, valuation assumptions, or other financial/model data sets.
• Demonstrated ability to validate data, research exceptions, reconcile source system outputs, and document control processes.
• Intermediate to advanced Excel skills and working knowledge of SQL, database tools, or business intelligence/reporting platforms.
• Bachelor's degree in Finance, Economics, STEM, Business Analytics, Accounting, or related quantitative/business discipline.

Strongly Preferred:

• 4-6 years of relevant experience in mortgage or consumer lending capital markets, financial modeling, QRM support, pricing, pipeline management, or data governance.
• Direct experience with QRM, ALM/valuation tools, model implementation, UAT, data feed testing, or production model support.
• Prior exposure to originate-to-distribute execution, whole loan sales, securitization support, warehouse/capital markets processes, or consumer lending product launches.
• Programming or automation experience with Python, VBA, Power Query, SQL, Power BI, Tableau, or similar tools.
• Strong presentation and communication skills with ability to summarize technical data quality issues for business leaders.

Pay Transparency

• The salary range for this position is $133,000 - $174,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Required Skills

• Business Development
• Customer Empowerment
• Diversity and Inclusion Practice

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 48993
• Job Category Advisory & Relationship Management
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift 1st
• Locations One Citizens Bank Way, Johnston, RI, 02919, US 4250 Congress St., Charlotte, NC, 28209, US 5221 N. O'Connor Blvd, Irving, TX, 75039, US 10561 Telegraph Rd, Glen Allen, VA, 23059, US 200 Station Drive, Westwood, MA, 02090, US
• Working Hours 40
• Career Site Category Mortgage