Help Desk Support Analyst
The Judge Group Inc
Technical Skills & Core Competencies
- Proficient in Microsoft Windows platforms, including Windows 7 and Windows 10
- Experienced with Zoom and enterprise collaboration tools
- Strong knowledge of networking concepts, including LAN, WAN, and corporate enterprise domain environments
- Hands-on experience with Windows desktop and server operating systems
- Working knowledge of Microsoft Active Directory and user account management
- Expertise in Microsoft Outlook and enterprise messaging systems
- Solid understanding of Microsoft Office applications, including Word, Excel, and PowerPoint
- Basic conceptual knowledge of Citrix, VMware, VDI, and virtualization technologies
- Experience troubleshooting mobile operating systems and applications on iOS and Android devices
- Strong team player with a collaborative mindset; self-learner and highly self-motivated
- Excellent command of English with strong verbal and written communication skills
- Customer-focused with a strong sense of ownership throughout the issue resolution lifecycle
- Excellent communication and soft skills, with experience supporting executive leadership
- Flexible to work occasional 24x7 shifts to support BCP or other business-critical events
Vacancy posted 2 days ago
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