Business Systems Analyst(Order Management)

Business Systems Analyst (Order Management)

The Business Systems Analyst (BSA) plays a crucial role in bridging the gap between lab operations and IT by analyzing, defining, and documenting requirements to facilitate effective technology solutions. This role requires a strong understanding of lab operations and order management processes, along with excellent analytical and communication skills, to collaborate with stakeholders, gather requirements, and drive technology initiatives aligned with business objectives.

Bachelor's degree in Business Administration, Information Systems, or a related field. Certifications such as CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) are a plus.

2+ years of experience as a Systems/Business Analyst or in a similar role. Experience in order management systems and workflows, including order capture, processing, tracking, and fulfillment across internal systems and customer-facing platforms.

Strong analytical and problem-solving skills. Experience with business process modeling, workflows, and system integrations. Experience with Order Management Systems (OMS), ERP integration, and fulfillment tracking. Knowledge of databases, SQL, and reporting tools. Familiarity with Agile, Scrum, or other project management methodologies. Excellent communication and stakeholder management skills. Knowledge of API integrations, database structures, and automation tools is a plus. Understanding of healthcare compliance (HIPAA, CLIA) and security best practices.

Lab workflows, Revenue Cycle Management, Bioinformatics, LIS Reporting, Online Ordering Platforms, Order Management.

Requirements Gathering & Analysis: Work with stakeholders to identify business needs and translate them into functional and technical requirements. Conduct gap analysis and feasibility studies, especially focusing on system integration and interoperability. Document business processes, workflows, and integration points between internal and external systems.

System Design, Integration & Implementation: Collaborate with developers and IT teams to design and implement solutions that optimize business operations and system connectivity. Develop system models, integration diagrams, and specifications. Test new systems and interfaces, troubleshoot issues, and ensure seamless data flow across platforms.

Project Management & Support: Act as a liaison between business units and IT teams, particularly for cross-system initiatives. Assist with project planning, timelines, and deliverables related to integrations and process improvements. Train end-users on new systems, processes, and integrated workflows.

Data Analysis & Reporting: Analyze data trends and integration outputs to support business decision-making. Develop reports, dashboards, and performance metrics related to order volume, turnaround times, and fulfillment efficiency.