QA Tester (Hybrid - San Marcos, CA)

QA (Quality Assurance) Tester

Avoya Travel is transforming how people plan and book vacations by connecting travelers with expert travel professionals through our innovative platform. We're one of North America's fastest-growing travel companies, delivering exceptional service, exclusive offers, and memorable travel experiences.

Our team shares a passion for exploration, service, and achieving remarkable results. We offer competitive pay and benefits, flexible remote and hybrid work options, ongoing learning opportunities, and generous travel perks—all within a fun, supportive, and collaborative culture focused on wellness and work/life balance.

We're looking for talented individuals who thrive in innovative, team-oriented environments to join our growing organization.

We are seeking a detail-oriented and quality-driven QA (Quality Assurance) Tester to join our growing team. In this role, you will play a critical part in ensuring the reliability, functionality, and overall quality of our software applications through structured and systematic testing processes.

As a QA Tester, you will be responsible for identifying, documenting, and tracking defects, helping to ensure that our products meet both business requirements and user expectations. You'll collaborate closely with developers and cross-functional teams to proactively improve software performance and drive continuous quality enhancements.

This is a great opportunity for someone who is analytical, solution-focused, and passionate about delivering high-quality user experiences in a collaborative and fast-paced environment.

Essential Duties and Responsibilities:

• Develop comprehensive test plans based on project requirements and specifications.
• Collaborate with cross-functional teams, including developers, product managers, and designers, to understand project requirements and define test cases.
• Design and execute test plans, test cases, and test scripts to thoroughly test software applications, websites, and digital platforms.
• Create detailed and well-structured test cases that cover various scenarios to thoroughly test software functionality.
• Execute manual and automated test cases to identify defects, bugs, and unexpected behavior.
• Collaborate with end-users to perform UAT and ensure that software meets user expectations and requirements.
• Conduct performance testing to evaluate software performance under various conditions, including load and stress testing. Perform functional, regression, and performance testing as required.
• Update test cases as needed to accommodate changes in project requirements.
• Monitor and track defects using bug tracking systems and effectively communicate issues to the development team.
• Validate and verify fixes and enhancements implemented by the development team.
• Participate in usability testing and provide feedback on user interfaces, workflows, and overall user experience.
• Collaborate with the development team to reproduce and debug issues reported by end-users or identified during testing.
• Stay up to date with industry's best practices and emerging trends in software testing and quality assurance.
• Contribute to the continuous improvement of QA processes, tools, and methodologies within the team.
• Assist with other tasks and/or special projects as required.

Required Skills, Knowledge, and Abilities:

• Strong knowledge of software testing methodologies, tools, and processes.
• Experience in designing and executing test plans, test cases, and test scripts.
• Proficiency in using bug tracking systems and test management tools.
• Excellent problem-solving skills, attention to detail, and ability to think analytically.
• Experience with both manual and automated testing.
• Familiarity with automated testing tools and frameworks (e.g., Selenium, JUnit, Cucumber).
• Familiarity with test management suites (e.g. JIRA, Tuskr, Browserstack)
• Solid understanding of web technologies, including HTML, CSS, JavaScript, and web browsers.
• Presents a professional and tidy appearance (virtually or in person) while conducting educational sessions, calls, and/or meetings (when cameras are on).
• Strong communication and collaboration skills.
• Ability to handle situations in a calm, professional manner and exhibit good judgment.
• Ability to maintain productivity and confidentiality in a remote or hybrid work environment, including:
• Minimal distractions
• Reliable internet connectivity
• Ongoing communication with leadership
• Reliable childcare/eldercare when applicable

Experience and/or Education:

• Minimum of three (3) years of experience in software quality assurance and testing, preferably within the travel industry or in a related field.

Preferred:

• Bachelor's degree in computer science, Information Technology, or related field, or equivalent experience preferred.

Physical Requirements:

• Ability to work a varied schedule is needed to support department needs and deadlines.
• If remote, ability to receive and setup company laptop, 15" monitor, keyboard, headset, and mouse (all less than 5-lbs each).
• Ability to perform the essential duties of the role, which are primarily computer-based and involve extended periods of sitting, typing, reading, reviewing, and writing.
• Ability to speak English clearly, in a friendly manner, and at an appropriate volume over the company's provided phone system, Microsoft Teams, or in person as needed.
• Ability to travel, if needed, to attend company events and/or meetings.

Avoya Travel offers competitive pay, flexible schedules (in-office, hybrid, and remote), and comprehensive benefits—including medical, dental, vision, and a wide range of ancillary coverages—available to full-time employees starting the first of the month after hire. We also provide a 401(k) with 4% employer match, immediate vesting and travel discounts.

For in-office or hybrid employees, our San Marcos office features a casual dress code, stand-up desks, complimentary snacks and beverages, an employee arcade, and a wellness/relaxation room.

Avoya is proud to be an equal opportunity employer committed to diversity and inclusion. All qualified applicants receive consideration without regard to any protected characteristic.

We use E-Verify, conduct professional references and background checks, and require an arbitration agreement as a condition of employment.