Product Operations Lead

Job Description

Job Description

New York, NY · On-site · Full-time
Compensation: $100K–$180K + equity

About the Company

Our client is a Series A consumer AI company building a personal context platform that already has millions of people using it to track and understand what they consume. They are a small, fast-moving team backed by leading technology investors, and this hire will be the operational core of their product and engineering organization.

Founded 2021 · Industry: AI, Consumer

The Role

This is the operational backbone of the product, design, and engineering team: keeping the shipping machine clear, coordinated, and fast so each function can focus on its highest-leverage work. It is a hands-on, facilitation-heavy execution role with substantial ownership and a path into broader operations leadership. It is not a strategy or product-vision seat.

What you'll be doing

• Run the product operating system: sprint planning across Product, Eng, and Design, and own the backlog as a living artifact.
• Own release coordination, QA readiness, launch checklists, and cross-team communication.
• Spot coordination gaps, unclear ownership, and bottlenecks before they become expensive.
• Own support operations: intake, routing, resolution, and turning recurring support signals into product and engineering inputs.
• Use AI aggressively to compress admin work and build lightweight automations that let a small team operate at greater scale.
• Simplify process aggressively, favoring higher reliability over more ceremony.

Tech stack: Swift, SwiftUI, Kotlin, Compose, TypeScript, Hono, Postgres, Supabase, Snowflake, Cloudflare, AWS, Amplitude, Statsig, Sentry, Grafana Cloud

Requirements

• 3–7 years in a product, project, or technical program management role on a software product, with a track record of execution and operational rigor.
• Hands-on exposure to the full software development lifecycle: sprints, backlog, releases, and QA.
• Fluent working directly with engineers in a software development environment.
• Has owned a product-ops or release process end-to-end and independently, including building one from scratch and recognizing when an existing one is broken.
• Experience at an early-stage (Seed to Series C) startup.
• Strong communicator and facilitator who runs meetings, documents decisions, and closes loops.
• Able to work in person daily at the New York City office.

Nice to Haves

• A consumer or B2B2C background with deep operational complexity, such as trust and safety, payments, moderation, or multi-stakeholder coordination.
• Experience operating across multiple company stages, from very small teams up through scale.

Why Join

• Be the operational core of a fast-growing consumer AI product used by millions.
• Real ownership now, with a clear path into operations leadership.
• A small, high-caliber team backed by leading investors.

Details

• Location: New York, NY
• Work policy: On-site, 5 days per week
• Compensation: $100K–$180K + equity
• Visa sponsorship: Available, including transfers
• Employment type: Full-time