Manager Guest Services

Guest Services Manager

Find your line at Mt. Hood Meadows, where we turn passion into purpose by delivering unforgettable experiences in one of the Pacific Northwest's most stunning mountain settings. We believe in creating moments that matter — for our guests, for each other, and for the community. Apply today and join a team that fully embodies the mountain lifestyle.

Join the leadership team at Mt. Hood Meadows as our Guest Services Manager, where you'll help shape exceptional mountain experiences for thousands of guests each season. This dynamic leadership role oversees all aspects of Guest Services operations, including Concierge, Ticketing, Pass Holder Services, Guest Communications, Program Sales, Transportation, Meadows Learning Center support, and Rental Sales coordination.

We're looking for an experienced hospitality leader who thrives in fast-paced environments, leads with positivity and accountability, and is passionate about delivering memorable guest experiences in a mountain resort setting. As a key operational leader, you'll guide and develop a large seasonal team, collaborate across departments, and play an essential role in daily resort operations during the winter season.

This position is ideal for someone who combines strong people leadership with operational excellence, problem-solving skills, and a calm, solutions-oriented approach under pressure. From managing peak storm-day operations and guest communications to improving service systems and mentoring supervisors, you'll have a direct impact on both guest satisfaction and team success.

At Mt. Hood Meadows, we value teamwork, adaptability, safety, stewardship, and creating a welcoming environment for every guest and employee. If you're energized by mountain culture, guest engagement, and leading high-performing teams in an exciting outdoor recreation environment, we'd love to hear from you.

This is a Full-Time, Year-Round Benefitted position

Qualifications and Experience:

• 3+ years of progressive experience in guest services, hospitality, or front-of-house operations, with at least 1 year in a supervisory or lead role.
• High school diploma or equivalent.
• Demonstrated ability to lead, coach, and schedule a team of 20+ seasonal employees in a fast-paced, high-volume environment.
• Proven conflict-resolution skills and the ability to de-escalate guest complaints calmly and professionally, including issues related to weather closures, lift holds, ticketing, and lost items.
• Strong written and verbal communication skills in English.
• Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and peak storm days throughout the November–April ski season.
• Ability to safely commute to the resort on Highway 35 in winter driving conditions (chains, traction tires, etc.).
• Must be at least 21 years of age (for alcohol service oversight in F&B-adjacent guest areas) and able to pass a pre-employment background check.
• Current Oregon Food Handler's Card and OLCC Server Permit

Preferred Qualifications & Experience:

• Associate or bachelor's degree in hospitality, business, recreation management, or a related field.
• Prior experience at a ski resort, mountain destination, national park, or other seasonal outdoor hospitality operation.
• Proficiency with point-of-sale (POS) and ticketing systems (e.g., Sirius ware, RTP, or comparable resort platforms) and standard office software (Microsoft Office, Google Workspace).
• Proficiency with Strapi or other content management services (Site Core, WordPress)
• Bilingual proficiency (Spanish, Mandarin, Japanese, or ASL).
• Working knowledge of ski/snowboard culture, lift operations terminology, lesson and rental workflows, and season pass programs (including Indy Pass).
• Experience administering guest feedback platforms (e.g., Medallia, Qualtrics, NPS surveys) and using data to drive service improvements.
• Familiarity with accessibility standards and adaptive recreation programs (e.g. Oregon Adaptive Sports)
• Current First Aid/CPR/AED certification, or willingness to obtain within 60 days.
• Experience managing radio communications and coordinating with Mountain Operations, Ski Patrol, and Parking teams during peak periods and weather events.
• Demonstrated commitment to sustainability initiatives and Forest Service permit compliance (Mt. Hood Meadows operates under a USFS Special Use Permit on the Mt. Hood National Forest).
• Ski or snowboard proficiency sufficient to ride the mountain and assess the on-snow guest experience firsthand.

Compensation:

• Salary: $2584 – $3159 gross per bi-weekly pay period

Benefits:

• Generous employer contribution towards medical plan
• Dental, Vision, and Life Insurance
• 401k after 500 hours in 6 months. (Age 21 and Over)
• PTO, Vacation and Sick Pay
• Employee Assistance Program

Perks:

• Year-Round Housing Rentals Available. Subject to Availability
• Ski/Snowboard Season Pass for employee and qualifying dependents
• Don't Ski/Snowboard? Gift your lift access to a family member
• Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
• Buddy Tickets (3 discounted tickets to share)
• Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
• Mountain Exchange Program (Ability to request free lift access to regional resorts)
• Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
• Special invites to Columbia Employee Store, Adidas, and other industry retailers
• Employee Assistance Program (EAP)
• Free Employee Transportation from Hood River & Sandy
• Summer Seasonal Job Connections with Local Businesses
• Access to Team Wellness Programs
• Team Appreciation Events/Dinners
• Click here to learn more about our team member perks

MHM is dedicated to fostering a consistent and enduring effort to create a welcoming and respectful environment for our team, guests, and community. Our hiring and recruitment efforts are designed to be equitable and accessible, and we actively seek ways to broaden participation in Snowsports for groups who have historically faced barriers.

If you need assistance with the application process, please reach out to us at View email address on click.appcast.io — we're happy to help.