Retail Assistant Store Manager

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management or 3rd key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive, productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction. The role is integral in setting a customer‑centric tone.

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. The Assistant Store Manager must commit to the company’s asset protection program, promote the business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers an hourly wage; Assistant Store Managers earn commission based on productivity and a bonus based on store performance. Pay will be determined by location, qualifications, and experience.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of earned wages up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of full‑time service. Eligible employees receive an additional week after one year and two weeks on each anniversary thereafter (adjusted as required).
• Sick/Personal: Eligible employees receive 8 hours after six months, then 16 hours each anniversary (adjusted as required).
• Employee discounts available to all employees on the first day of employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks.
• Auto‑enrollment in the FirstCash 401(k) program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Responsibilities of an Assistant Store Manager

• Facilitate a customer‑centric environment by engaging customers in a friendly, professional manner and rapidly addressing issues.
• Monitor and assist in the training of pawnbrokers so their development meets company standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed company standards.
• Monitor loan qualification and buying processes to maintain value and integrity of all loans issued.
• Complete assigned training tasks for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the store manager.
• Perform other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Able to lift or carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and become firearms certified.
• May be required to assist a customer on the exterior of the building or retrieve products from exterior storage.
• Minimum age: 18 years.
• High school diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Assistants will work 40+ hours per week; hours are based on business needs and are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2–8% commission based on the gross profit of their personal performance. More details will be provided during the interview process.

Note: This description is not an all‑inclusive list of duties and responsibilities; management may assign or reassign duties at any time. Duties may change due to reasonable accommodation or other reasons.

All employees who are offered and accept a position must agree to a binding arbitration agreement to resolve disputes.

Pay rates will not be below any applicable local minimum wage requirements.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.