FamilySearch Library Research Specialist Team Manager

Familysearch Library Research Specialist Team Manager

The Family History Department has the primary responsibility to nourish the temples with names so that families can be united for eternity; the FamilySearch Library Research Specialist Team Manager has responsibility for managing the day-to-day work of their team to help facilitate this primary goal.

Team managers ensure that their teams provide excellent customer service in their interactions with library visitors, the missionary workforce, and with other staff members. Additionally, he or she focuses on people and adheres to the Family History Department quality standards of inspiration, trust, kindness, effectiveness, and simplicity. This role requires excellent customer service, proactively addressing issues, multitasking capability, and developing a mixed workforce consisting of employees, missionaries, and volunteers.

Responsibilities

• Provide direct leadership and oversight to your team members including hiring, performance management, and development.
• Foster a collaborative, inclusive, and respectful workplace culture focused on service excellence.
• Work with Library Operations Manager and other team managers to address communication, workflow, staffing, guest experience, and resource challenges.
• Track and report key performance indicators and relevant metrics.
• Represent FamilySearch products with knowledge and confidence.
• Take on additional special assignments as needed.

Qualifications

• Bachelor's degree (or equivalent experience) and six plus years of experience or a master's degree and four years of experience, and/or equivalent education and experience.

• Previous supervisory experience required.

• Have knowledge of business practices and be able to balance competing interests.

• Have exceptional interpersonal skills.

• Be courteous and tactful.

• Be able to exchange ideas and information in a concise and logical way, and be sensitive to audience diversity.

• Extensive expertise in FamilySearch products and services and the ability to teach others how to use them effectively.

Preferred

• Genealogical accreditation or certification
• Leadership and/or management experience in a library setting
• Fluency in another language other than English
• Experience in strategic planning and scheduling team members in a public facing environment

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.