Client Relations Manager - Install (49572)

Overview Juniper is seeking a Client Relations Manager to act as the liaison between Juniper and its clients, setting and managing expectations for landscaping needs. Responsibilities Grow existing client business and secure new clients within the Construction Landscaping Services. Set and manage expectations with clients. Build strong, favorable relationships with clients. Manage all interactions at the decision‑maker level concerning deadlines, pricing, and follow‑up. Handle the financial aspects of contracted work, including original contracts and change orders. Communicate all pertinent information—such as changes in scope, deadlines, and expectations—to the decision‑maker, even after the job is ongoing. Gather accurate information for the estimating and design team to perform their duties, including all job details and deadlines. Turn over contracted work to operations with accurate plans, proposals, contracts, budgets, and schedules. Monitor and be accountable for project and account gross margin. Communicate with operations to ensure they have client contacts and fully understand the expectations set with the client for every new project. Report on potential and secured sales weekly. Create forecasts for your market to help the company better plan for fluctuations in demand. Qualifications Sense of urgency: Respond to client calls or emails immediately and provide timely follow‑ups. Over‑communication both internally and externally to ensure requests are fulfilled and clients are updated on changes. Clear understanding of your market and clients, with the ability to report market conditions, forecast growth or decline, and identify improvement areas. Strong networking ability: Active participation in relevant organizations to promote Juniper’s brand and secure new opportunities. Knowledgeable in horticulture, pest & fertilization, arbor work, and related scopes. High proficiency with office products, presentation preparation, and generation of client‑centered marketing materials. Strong established reputation in the industry is a plus. Certified CEU instructor; any and all licenses and qualifications are a plus. Benefits Career growth opportunities and excellent benefits including health, dental, vision insurance, 401(k), and PTO plans. Equal Opportunity Employer We are an Equal Opportunity Employer. #J-18808-Ljbffr Juniper