Hotel Front Desk Agent

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! 2-4 shifts per week, weekend availability needed. Responsibilities: • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Handle customer complaints as necessary • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: • 1+ year of hotel industry experience or related job preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Comfortable taking telephone calls and mitigating stressful situations • Must have graduated high school, received a GED or equivalent Compensation: $15 per hour

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