Client Program Manager SDR Performance (B2B Tech)

Client Program Manager

The Pipeline Group (TPG) provides our clients with end-to-end Pipeline Generation services that help B2B tech companies scale pipeline fast and reliably through our SDR-as-a-Service model. We combine superstar SDR talent, purpose-built proprietary technology, industry-leading SDR training, rigorous management & quality control layers, world-class data services, integrations and more to offer all-in-one Pipeline Generation to our clients.

TPG has been named in the Inc. 5000 Top Fastest-Growing Privately Held Companies in the US for five consecutive years and we're growing faster every single year.

Our clients work with us because we've cracked the formula for creating world-class SDRs and putting up industry leading pipeline generation numbers.

No guesswork. Just results.

Our Culture

At TPG, performance and accountability are our culture. We thrive on resultsdriven by excellence, collaboration, and integrity. Our people-first mindset supports not only clients but our teammates. Your wins are our collective wins. Your growth is our mission.

Our vision is to be the world's most effective virtual sales workforcea place where high-performing remote SDRs, program managers, and operational leaders come together to generate extraordinary ROI.

About Our Role

As a Client Program Manager at TPG, you will be the operational owner of strategic revenue programs. Your responsibility is to ensure that each project delivers against client goals by continuously evaluating performance, ensuring system readiness, and collaborating cross-functionally across enablement, GTM, data, and content teams.

Success in this role requires prior experience managing or overseeing SDR teams at scale, ensuring alignment between team performance metrics and overall program goals. You'll be accountable for ensuring the system xDR's operate in is optimized. You will oversee project performance, drive weekly inspection cadences, evaluate resource effectiveness (ICP, messaging, data, tools), and recommend pivots to maximize pipeline and ROI.

This is a critical role for client satisfaction, revenue retention, and expansion.

Key Metrics & Goals

Ensure each program consistently meets or exceeds pipeline generation benchmarks established for the xDR team.

Drive measurable ROI for each client engagement, with a focus on strong return relative to project investment.

Maintain high customer retention and contribute to account growth and expansion through strong program execution.

Manage a portfolio of multiple client accounts and ensure project health across all assigned SDRs.

Proactively surface and resolve performance risks to preserve and grow long-term client value.

Your Core Responsibilities

Program Management:

• Own the project performance tracking processmonitor outreach activity, lead flow, conversion metrics, and pipeline velocity to ensure each program stays on track.
• Conduct daily and weekly performance inspections to identify risks, spot opportunities, and drive program health.
• Maintain alignment with client expectations by tracking progress against success criteria and ROI benchmarks.
• Facilitate weekly review meetings with cross-functional stakeholders (GTM, Content, NOC, Enablement, Systems, Operations, Leadership).
• Drive alignment across messaging, data, and outreach strategy by evaluating what's working and what needs improvement ??for each client in your portfolio.

Resource & Infrastructure Evaluation:

• Ensure all resources (ICP, conversation guides, messaging, data, campaigns) are accurate, up-to-date, and aligned to client goals.
• Partner with Enablement, Content, and Data teams to flag ineffective assets and propose adjustments.
• Track what's working, what's not, and drive pivots in strategy through collaborative workflows.
• Own project-wide resource readiness and quality controlEnablement owns coaching execution.

Customer Partnership:

• Act as the primary operations liaison across all assigned accounts.
• Lead executive briefings, build client-facing narratives, and present ROI updates.
• Manage project onboarding/offboarding experience from a systems and process lens.
• Collaborate with Leadership to shape customer expansion.

Escalation & Optimization:

• Proactively escalate issues impacting performance (e.g., campaign breakdowns, data gaps, tech misalignment).
• Initiate content audits, enrichment reviews, and repair proposals when metrics decline.
• Partner with Enablement Managers to align repair/replace plans when xDR performance drops.

What You'll Need to Succeed

• 3+ years of experience in program/project management, revenue operations, or sales performance roles.
• Strong data inspection capabilities (Salesforce, outreach tools, pipeline metrics).
• Proven experience managing or overseeing SDR teams across multiple outbound programs, with direct accountability for performance outcomes and pipeline impact.
• Deep understanding of outbound SDR/BDR operations and pipeline health levers.
• Proven track record of driving customer outcomes, retention, and expansion through operational excellence.
• Familiarity with ICP validation, message-market fit, outbound strategy, and xDR lifecycle management.
• Exceptional cross-functional collaboration and executive communication skills.

What TPG Provides for Our Team Members

• Permanent Remote Work Model No commuting. Work from wherever you're most productive.
• Competitive Compensation $100,000 base + performance commission.
• Growth & Development Fast-track opportunities for advancement in a high-growth company.
• Day-One Benefits Medical, Dental, Vision, Life Insurance, FSA, etc.
• 401K Plan for your long-term future with our retirement program.
• Mental Health Support 3 Paid Mental Health Days per year + Employee Assistance Program (EAP).
• Community Impact 1 Paid Volunteer Day per year.
• Unlimited PTO Take the time you need (after 90 days).
• Home Office Setup Laptop, desk, chair, and more provided.

Ready to own project success at scale? If you're obsessed with operational clarity, client ROI, and program precisionand want to work in a culture of autonomy, velocity, and excellencethis is your role.

The Pipeline Group is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law. An offer of employment for this role will be contingent upon the successful completion of a background check.

Internet Requirement: This is a fully remote role which requires a reliable high-speed internet connection with a minimum of 100 Mbps download, which will need to be verified.

This position is currently open to candidates in the US only.