Customer Service Representative - Tampa

Job Title:
Customer Service Representative


Department:
Customer Service Department


Reports To:


Tag Agency Manager

Comp range:

$18 $20


Location: Tampa

We are currently looking for a CSR in our Tampa Office

Dealership experience is preferred

About us:

We are a leading provider of private tag and title services for both individual walk-in customers and business clients, including auto dealers. With multiple retail locations in the state and a growing B2B operation, we manage high volumes of fee-based transactions involving government pass-throughs, dealer-specific pricing.

Job Summary: The Customer Service Representative manages inbound calls, emails, and general inquiries from dealership partners and customers. This role is responsible for providing timely, accurate information and ensuring a high level of service and professionalism in every interaction.

Duties/Responsibilities:

Key Responsibilities:

• Answer and manage a high volume of inbound calls from dealerships and customers in a professional and courteous manner
• Respond promptly to emails inquiries, ensuring clear and accurate communication
• Provide information regarding products, services, processes, and account details
• Troubleshoot and resolve customer and dealership concerns, escalating issues when necessary
• Maintain accurate records of all interactions in the system
• Collaborate with internal departments to ensure timely resolution of inquiries
• Follow established procedures, service standards, and compliance guidelines
• Assist with administrative tasks as needed

Qualifications:

• High school diploma or equivalent required
• 1-3 years of customer service or call center experience, preferably in an automotive or dealership environment
• Strong verbal and written communication skills
• Excellent problem-solving and multitasking abilities
• Proficiency in Microsoft Office
• Ability to work in a fast-paced environment and handle high call volumes

Key Competencies:

• Customer focused mindset
• Attention to detail
• Strong organizational skills
• Professionalism and reliability
• Ability to work independently and as part of a team
• Job Type: Full-time

Benefits:

• Medical
• Dental
• Vision
• 401k - with a Match
• Life insurance - paid for by the company
• Short Term Disability
• Long Term Disability
• Paid Holidays
• Paid Time Off
• This is a Full-Time position.
• Pay - Hourly pay will be based on experience and knowledge.