General Manager at Shake Shack

General Manager at Shake Shack

The General Manager is a hands-on leader responsible for creating a positive team environment and delivering an exceptional guest experience. This role supports daily operations, team development, and ensures all standards are met across service, food quality, and cleanliness. The GM works closely with team members and leadership to drive performance, uphold company values, and maintain a welcoming, efficient restaurant environment.

United Concessions Group (UCG) is now hiring General Managers to join their team at Shake Shack located inside of the Cleveland Hopkins Airport.

Responsibilities

• Lead and support all team members across front-of-house and back-of-house roles.
• Provide coaching, feedback, and training to help team members grow and succeed.
• Ensure all shift responsibilities are completed before, during, and after service.

Guest Experience

• Stay attentive to guest needs and ensure a warm, welcoming atmosphere.
• Engage with guests to build relationships and encourage repeat visits.
• Support team members in delivering consistent, high-quality service.

Operations & Standards

• Oversee food and beverage preparation and presentation to meet brand standards.
• Maintain cleanliness, safety, and organization throughout the location.
• Ensure accurate cash handling and financial reporting.

Compliance & Communication

• Follow all company policies and procedures, including food safety and liquor laws.
• Build positive relationships with vendors and suppliers.
• Communicate regularly with leadership through meetings and updates.

Qualifications:

• Experience in restaurant or hospitality management preferred.
• Strong leadership and team-building skills.
• Commitment to guest satisfaction and team success.
• Ability to multitask and stay calm in a fast-paced environment.
• Reliable attendance and a positive attitude every shift.
• Food safety certification and high school diploma are a plus.

Key Competencies

• Ability to motivate, coach, and support team members in a fast-paced environment.
• Commitment to creating memorable guest experiences through attentive service and hospitality.
• Strong understanding of restaurant operations, including food safety, cleanliness, and financial procedures.
• Clear and respectful communication with team members, guests, and leadership.
• Ability to stay calm under pressure and resolve issues quickly and effectively.
• Takes ownership of team performance, guest satisfaction, and operational standards.

Job Requirements

• Stands for long periods
• Routinely lifts, carries, and moves materials weighing up to 50 pounds
• Bends, reaches, and moves quickly in tight spaces
• Is legally able to work in the U.S.
• Is able to pass a federal background check
• Executes tasks independently
• Learns and memorizes tasks effectively
• Maintains concentration and focus on tasks
• Performs tasks in small or restrictive spaces
• Works in or around large crowds

Benefits (full time Team Members):

• 401(k) and 401(k) matching
• Health insurance
• Vision insurance
• Dental insurance
• Profit Sharing

Team Member Perks

• Team Member discount
• Holiday pay
• Quarterly bonus
• Opportunities for advancement
• Competitive Pay
• Transportation credits