ServiceNow AI Implementation Specialist

Kforce has a client that is seeking a ServiceNow AI Implementation Specialist in Austin, TX. Duties Include:

• Deploy and configure Now Assist capabilities including Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, and Document Intelligence across customer instances
• Translate AI Transformation Architect blueprints into working configurations, integrations, and workflows following ServiceNow best practices
• Rapidly prototype and iterate on AI use cases in alignment with customer-defined success metrics
• Drive measurable AI adoption outcomes including active user rates, workflow automation coverage, and time-to-value for Now Assist features
• Partner with AI Transformation Architects to execute customer-specific AI adoption roadmaps, sprint plans, and go-live checklists
• Facilitate customer workshops, enablement sessions, and hands-on training to build AI literacy and sustained usage
• Surface and escalate adoption blockers - technical, organizational, or behavioral - and recommend targeted interventions
• Serve as the on-the-ground technical expert for AI-related questions, issues, and guidance across the customer lifecycle
• Act as SME alongside AI Transformation Architects in customer steering meetings, executive briefings, and QBRs
• Identify, debug, and advise on configuration conflicts, data gaps, or architecture issues that block AI activation
• Document customer configurations, AI use case outcomes, and lessons learned to contribute to AI Adoption Team knowledge base and repeatability
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving; This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Minimum 2 active ServiceNow CIS certifications; ServiceNow Certified Application Developer (CAD) preferred
• 7+ years of ServiceNow configuration and implementation experience, with demonstrated hands-on AI feature deployments
• Hands-on experience deploying one or more of the following: Now Assist (GenAI), AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, or Document Intelligence
• Understanding of AI/ML concepts including Large Language Models (LLMs), prompt engineering, and Generative AI - particularly in enterprise workflow contexts
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors and stakeholders in solving business process and/or technical problems
• Proven ability to translate customer business requirements into working platform configurations and deliver against sprint-based timelines
• Experience with ServiceNow platform capabilities including Flow Designer, Integration Hub, Studio IDE, APIs, and Automated Test Framework to support AI data flows and configurations
• Experience with AI adoption frameworks and change management methodologies preferred
• Knowledge of enterprise AI governance, data privacy considerations, and responsible AI practices preferred
• Experience with data management, database design, and database concepts
• Strong communication skills - able to explain technical concepts to non-technical stakeholders and lead enablement sessions confidently
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
• Proven ability to mentor junior consultants or lead technical workstreams
• Analytical and problem-solving abilities with a keen eye for detail
• Good presentation and report-writing skills
• Up to 30% travel annually