Security Engineer - Email

• You will provide premium-tier technical support for Email Security Technologies to customers, partners, account teams, and other engineers.
• You can apply your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
• You will also provide technology/product training and intellectual property material as required.
• You'll act as a focal point for large account network problem resolution.
• You can effectively utilize moderate to complex lab setups to recreate and solve problems.
• You possess the ability to quickly analyze and understand complex technical environments and use evidence-based troubleshooting to narrow down the scope of a problem in search of a resolution.
Role and Responsibilities
• Provide advanced technical troubleshooting and problem resolution for security products and services, ensuring timely resolution of customer issues.
• Act as a subject matter expert (SME) for public sector customers, addressing their needs and coordinating seamlessly with internal teams to resolve complex challenges.
• Ensure all technical solutions and engagements comply with relevant federal security policies and procedures.
• Reproduce and solve customer issues leveraging on-site and virtual labs.
• Partner with engineering, product management, and professional services teams to escalate and resolve issues, advocate for customer needs, and influence product enhancements.
• Participate with peers in a compensated on-call rotation to support public sector customers outside of standard business hours.
• Handle a wide variety of technical support problems-from simple application or network configuration fixes to extremely complex troubleshooting and problem resolution.
• Submit complete and correct defect reports with collaboration and supervision.
• Work with minimal supervision and exercise judgment within defined procedures to determine appropriate action.
• Collaborate with other engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.
• Work cross-functionally to develop and deliver customer-focused solutions, knowledge articles, and best practices.
Hours are 11am - 7pm CST

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• Bachelor's degree in Computer Science, Cybersecurity, Information Systems, or a related field (or equivalent experience).
• Minimum 3-5 years of direct customer support experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.
• Strong technical foundation in networking (CCNP equivalent level or above).
• Maintain a deep understanding of federal cybersecurity compliance requirements, such as FISMA, NIST, and FedRAMP, ensuring adherence in support activities.
• Detailed Technical Skills:
o Experience troubleshooting sophisticated networking issues and networking protocols, including UDP/TCP/IP and
o Strong working knowledge of software languages and distributions such as Linux, Unix, Free BSD, or similar.
o Wireshark and other tools for TCP/IP packet capture analysis
o Server and appliance virtualization using VMWare, MS Hyper-V, and KVM


Nice to Have Skills & Experience

CCNP
Python, Perl, and/or Bash Scripting would be an additional advantage
Security Clearance can provide swift upward mobility to support end clients


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.