Senior Product Associate, Card Customer Experience

Join a team at the forefront of digital innovation, where your work directly shapes how millions of customers experience Chase Credit Cards. This is a high-visibility role with strong leadership support, giving you the opportunity to own a key product area and drive meaningful outcomes. If you're passionate about empowering customers and building world-class digital experiences, this is your next career move.

As a Senior Product Associate in the Card Customer Experience & Benefits Product Team, you will own a key product area focused on creating lasting, loyal customer relationships. Partnering with engineering, design, and cross-functional business teams, you will execute on an evolving roadmap to keep Chase Credit Cards at the leading edge of the digital customer experience landscape.

Job responsibilities

• Develop a product strategy and roadmap that delivers meaningful value to customers, with a focus on maintaining Chase's leadership in digital capabilities
• Lead discovery efforts and market research to uncover customer problems, identify target segments, and define effective solutions
• Own, maintain, and prioritize a product backlog that supports the overall strategic roadmap and value proposition
• Collaborate with design, engineering, research, and marketing teams to drive new features and continuously optimize existing ones
• Integrate data analytics, product metrics, user experience research, competitive analysis, and business goals to inform and drive prioritization decisions
• Champion new ideas across key customer journeys to increase satisfaction and engagement while ensuring consistency across channels
• Define, communicate, and manage feature prioritization with a clear focus on user and business value and trade-offs
• Manage stakeholder communications to ensure business needs are met, setting and managing expectations through clear written and oral communication

Required qualifications, capabilities, and skills

• 3+ years of experience in product management
• Strong written and oral communication skills, with the ability to articulate product value and roadmap to diverse audiences
• Proven experience defining and managing a product roadmap, prioritizing a backlog, and clearly communicating requirements to stakeholders
• Working knowledge of the end-to-end digital product lifecycle, from discovery and ideation through delivery and measurement, with proficiency in requirements definition and backlog management
• Demonstrated experience authoring business requirements, writing user stories, and leading cross-functional execution within an Agile development framework

Preferred qualifications, capabilities, and skills

• Experience in credit cards, digital banking, or fintech
• Outcome-focused mindset with a practical orientation toward managing an innovation lifecycle product roadmap
• Strategic thinking skills with the ability to inspire confidence and collaborate effectively with technology and business stakeholders
• Passion for digital channels and an interest in the evolving customer experience landscape

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.